Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Courtney Smith

Courtney Smith

Bossier City,LA

Summary

I am an empathetic professional with hands-on experience providing quality mental health services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients. Also, Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience
1
1
Certification

Work History

8th Grade Language Arts Teacher

Caddo Parish Public Schools
01.2022 - Current
  • Administered classroom in accordance with Caddo Parish School Board policies and regulations
  • Accepted and exercised responsibilities for duties and assignments related to administrative/management, curricular and extra-curricular aspects of the school
  • Accepted other responsibilities as required by the principal or his/her designee
  • Worked tactfully and harmoniously with staff, parents, students, and/or public
  • Reported promptly to work
  • Grouped students for instruction in a variety of ways using factors such as similar backgrounds, ability levels, as well as random groupings
  • Selected instructional materials suited to engaging students in understanding and learning at a deeper level
  • Delivered lessons that are appropriately structured
  • Aligned assessment to the curriculum
  • Informed students of the criteria for assessment
  • Monitored student learning using a variety of techniques
  • Provided valuable feedback in a timely, constructive and substantive manner
  • Promoted student self-assessment and student self-monitoring of their progress.
  • Implemented differentiated instruction strategies to accommodate diverse learning styles and needs, ensuring all students had equal opportunities for success.
  • Increased student engagement by incorporating project-based learning and group assignments into the curriculum.
  • Mentored new teachers within the department by sharing best practices and offering guidance on lesson planning, assessment design, and classroom management techniques.
  • Adapted teaching methods according to changing curriculum requirements or district initiatives while consistently maintaining high-quality instruction for all learners.
  • Worked 40 hours a week


Mental Health Professional II

Volunteers of America
03.2022 - 09.2022
  • School based clinician
  • Attended Doctor appointments with clients
  • Collect data for the initial assessment
  • Conduct face-to-face interviews with the recipient and their family
  • Provided an educated diagnosis to each client after completing assessments
  • Conducted school and home visits provided crises intervention support as needed
  • Ensure all records are accurately maintained and all invoicing is submitted in a timely manner
  • Worked 40 hours per week.
  • Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
  • Provided clients with recommendations to community resources.
  • Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
  • Documented client progress in confidential files.

Family Support Coordinator

Divine Case Management, LLC
05.2019 - 02.2022
  • Maintain monthly contacts with recipients’ parent/guardian
  • Work closely with all Service Providers to ensure that the recipients are receiving the appropriate support services
  • Conduct initial, bi-annual, and annual Individual Family Service Plans
  • Scheduled appointments, canceled appointments, and referred clients out of program who no longer met requirements
  • Maintain accurate and concise records
  • File all documentation in recipients’ records
  • Time management and organizational skills
  • Attend and participate in required training
  • Multi-task and meet deadlines
  • Excellent written and verbal communication skills
  • Worked 40 hours per week.
  • Strengthened parent-child relationships by offering guidance on effective communication techniques and conflict resolution strategies.
  • Identified potential risks in individual cases, initiating appropriate interventions when necessary to ensure child safety and welfare.
  • Optimized service delivery through the continuous evaluation of program effectiveness and implementation of necessary adjustments.
  • Assisted clients in setting realistic goals and developing action plans to achieve them while providing ongoing support and encouragement along the way.

Mental Health Professional

Life Changing Solutions LLC
05.2017 - 07.2019
  • Help update treatment plans for each individual
  • Made weekly visits with each client within the home and school setting
  • Trained new employees
  • Help restore each individual to become independent
  • Provide CPST, PSR, and Crisis Intervention to individuals diagnosed with schizophrenia, bipolar, ADD, ADHD, anger management, depression, etc
  • Made sure each client was aware of community resources that are provided within their community
  • Completed non-intake forms for clients who were noncompliant
  • Completed concurrent reviews for each client every 5 months
  • Discharged clients who completed the program
  • Worked a flexible schedule 40 to 60 hours per week.
  • Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
  • Provided clients with recommendations to community resources.
  • Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
  • Documented client progress in confidential files.
  • Maintained strong working relationships with community organizations to facilitate referrals and provide comprehensive resources for clients'' ongoing care needs.

Court Appointed Special Advocate

Volunteers for Youth Justice/Caddo Juvenile Court
09.2015 - 10.2018
  • Handle different cases involving abused, neglected, homeless, and foster kids
  • Made sure parents completed their parenting classes
  • Made sure parents completed case plan as well
  • Best interest in children
  • Help find a secure and safe home for children.

Administration/Patient Processor

Grace Behavioral Health
07.2015 - 03.2016
  • Answered phone lines
  • Pulled patients charts, also created new charts for new patients
  • Scheduled appointments
  • Canceled appointments
  • Referred clients out for intensive treatment/outpatient services
  • Updated information on existing patient’s charts
  • Sent faxes, emails, and outgoing calls to lab
  • Called them in to process their urine analysis
  • Made sure things went smoothly
  • Directed patients to the restroom
  • Made sure the Doctor had each chart in a timely manner
  • Also answered questions about patients billing information
  • Worked 25 to 35 hours per week.
  • Supported team members in their tasks, contributing to overall team success.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.

Cashier/Hostess

Horseshoe Casino & Hotel
07.2009 - 07.2010
  • Provided great customer service
  • Checked guests in and out the restaurant
  • Made sure the place was clean and neat at all times
  • Trained new employees
  • Worked 30 hours per week.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

Rack Room Shoe Store
10.2006 - 01.2008
  • Greeted guest in and out the store
  • Supervised on special projects
  • Made sure store was neat and clean at all times
  • Provided great customer service, and assisted whenever I was needed
  • Cashed out customers
  • Trained new employees
  • Worked 30 to 40 hours per week.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Education

Master of Science - Forensic Psychology

Southern New Hampshire University
Hooksett, NH
04.2022

Master of Science - Criminal Justice

Grambling State University
Grambling, LA
01.2015

Internship in Criminal justice -

Caddo Parish Sheriff Dept
01.2013

Bachelor of Science - Criminal Justice

Grambling State University
Grambling, LA
01.2013

High School Diploma -

Fair Park High School
Shreveport, LA
01.2007

Skills

  • Computer skills
  • Microsoft Processing programs
  • Customer service skills
  • Counseling
  • Mental Health
  • Investigations
  • Crisis Intervention
  • Sales
  • Problem solving
  • Microsoft Office
  • Leadership skills
  • Communication skills
  • Fast learner
  • Teamwork
  • Behavioral Health
  • Case Management
  • Individual / Group Counseling
  • Mental Health Counseling
  • Group Therapy
  • Social Work
  • Crisis Management
  • Motivational Interviewing
  • Research
  • Report writing
  • Writing skills
  • Behavioral Therapy
  • Medical terminology
  • Typing
  • Lesson planning
  • Leadership
  • Classroom experience
  • Organizational skills
  • Case management
  • Discharge planning
  • Care plans

    • Grammar proficiency

    Parent-Teacher Communication

    Collaborative learning

    Oral communication

    Writing instruction

    Reading Comprehension

    Vocabulary expansion

    Classroom Management

    Team Collaboration

    Problem-solving skills

    Verbal and written communication

    Lesson Planning

    Anxiety Reduction Techniques

    Stress Management Strategies

    Case Documentation

    Depression Management

    Developing relationships

    Suicide Prevention

    Patient Evaluation

    Confidential records

    Building rapport

    Individual Counseling

    Attention to Detail

Certification

  • Crisis Prevention Intervention
  • Suicide Homicide Precaution
  • CPR/First Aid


Languages

English
Full Professional

Timeline

Mental Health Professional II

Volunteers of America
03.2022 - 09.2022

8th Grade Language Arts Teacher

Caddo Parish Public Schools
01.2022 - Current

Family Support Coordinator

Divine Case Management, LLC
05.2019 - 02.2022

Mental Health Professional

Life Changing Solutions LLC
05.2017 - 07.2019

Court Appointed Special Advocate

Volunteers for Youth Justice/Caddo Juvenile Court
09.2015 - 10.2018

Administration/Patient Processor

Grace Behavioral Health
07.2015 - 03.2016

Cashier/Hostess

Horseshoe Casino & Hotel
07.2009 - 07.2010

Cashier

Rack Room Shoe Store
10.2006 - 01.2008

Internship in Criminal justice -

Caddo Parish Sheriff Dept

Master of Science - Forensic Psychology

Southern New Hampshire University

Master of Science - Criminal Justice

Grambling State University

Bachelor of Science - Criminal Justice

Grambling State University

High School Diploma -

Fair Park High School

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Courtney Smith