Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Courtney Smith

Tacoma,WA

Summary

Dependable and customer-oriented professional with experience in customer service, problem-solving, and multitasking. Known for building strong relationships with customers and delivering high-quality service in fast-paced environments. Seeking a part-time role where I can leverage my skills in communication, customer support, and team collaboration. After taking time to focus on family and caregiving, I am eager to return to the workforce and contribute positively to a new team.

There are so gaps that I'd love to explain. I took time off from the workforce to focus on growing my family, going back to school, taking care of my home, and providing support to my grandparents. This decision was made to ensure I could balance personal responsibilities and maintain a healthy work-life balance. I am now fully available and eager to return to the workforce in a part-time capacity, bringing my skills, dedication, and positive work ethic to a new opportunity.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Alaska Airlines
SeaTac, WA
08.2023 - 03.2024
  • Delivered exceptional customer service to passengers, resolving inquiries, providing assistance with flight changes, and addressing concerns.
  • Ensured customer satisfaction by providing accurate information regarding flight schedules, delays, and baggage claims.
  • Collaborated with team members and management to improve operational efficiency, reducing wait times, and enhancing the customer experience.
  • Trained new staff on airline policies, customer service best practices, and troubleshooting techniques.

Lead Customer Service Representative

Shimmick Construction Company,
Gig Harbor, WA
09.2019 - 05.2021
  • Led a team of customer service representatives, helping resolve complex issues, and ensuring high-quality service delivery.
  • Managed scheduling, workflow planning, and staff coordination to meet customer demands effectively.
  • Supported senior management in staff evaluations, hiring, and team performance optimization.
  • Designed customized Excel reports to track customer activity and enhance team productivity.
  • Trained new employees to improve team performance and customer interaction.

Brand Ambassador

MTKG
Seattle, WA
04.2019 - 04.2020
  • Promoted company products and services through in-person events and field marketing, increasing brand awareness.
  • Worked directly with retail stores to coordinate marketing initiatives and train employees on product features.
  • Provided ongoing support to ensure merchant success, resolving issues and offering solutions to improve sales.

Marketing Representative

GEICO
Silverdale, WA
07.2019 - 09.2019
  • Developed and maintained client relationships to ensure consistent service and support.
  • Promoted services through marketing materials and in-person presentations, resulting in the acquisition of new accounts.
  • Reported on client engagement and service metrics, providing insights to inform future marketing strategies.

Technical Consultant/Sales Representative Team Leader

Sprint
Tacoma, WA
02.2015 - 03.2018
  • Delivered product demonstrations and technical support for mobile devices, resolving customer inquiries and troubleshooting issues.
  • Managed client accounts, ensuring accurate information and providing tailored solutions to meet customer needs.
  • Provided educational support to customers, ensuring they understood product features and technical specifications.

Education

Some College (No Degree) - Business

Olympic College
Bremerton, WA

Skills

  • Customer Service and Relationship Building
  • Conflict Resolution and De-escalation
  • Multitasking and time management
  • Strong communication skills
  • Problem-Solving and Issue Resolution
  • Data Entry and Administrative Support
  • Sales and upselling techniques
  • Team Collaboration and Support
  • Training and mentorship
  • Proficient in Microsoft Office and CRM tools
  • Attention to Detail and Accuracy

Additional Information

  • Open to part-time roles in customer service, administrative support, or similar fields.
  • Reliable, adaptable, and quick to learn new tools and systems.
  • Enjoy working in team environments and am committed to delivering excellent service.

Timeline

Customer Service Representative

Alaska Airlines
08.2023 - 03.2024

Lead Customer Service Representative

Shimmick Construction Company,
09.2019 - 05.2021

Marketing Representative

GEICO
07.2019 - 09.2019

Brand Ambassador

MTKG
04.2019 - 04.2020

Technical Consultant/Sales Representative Team Leader

Sprint
02.2015 - 03.2018

Some College (No Degree) - Business

Olympic College
Courtney Smith