Courtney Smith
Newcastle,CA
Summary
Compassionate and detail orientated Healthcare Professional with four years of experience in patient care and assisting with care coordination and administration duties. Specializing in hands-on patient care and clerical positions including; Hospital, In-home care, and skilled nursing facilities. I am reliable, and punctual and offer a positive and kind attitude. I work well under pressure and like a fast-paced environment. I am very personable and take passion in leadership. I can work well with others but also independently as needed. I can be trusted to always take initiative and do a job well done. I do my absolute best to never let my patients or coworkers down. I have a passion for this type of work and am eager to get back into this environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Manager
Home Health Provider
Newcastle, California
04.2023 - 12.2024
- Managed and overlooked entire care of two elderly patient's full time
- Responded quickly and efficiently to any changes in a patient's condition or requests from family members
- Gathered care resources for the client and family, e.g., in-home care referrals, hospice companies, and explained in detail
- Built relationships with clients and care staff, and hired caregivers to encourage trust, listen to, and interpret needs and concerns
- Interviewed, hired, and terminated caregivers to ensure a correct fit for clients' needs
- Coordinated with outside agencies, such as Home Health Nurses and Hospice nurses, caring for assigned patients
- Communicated with all relevant agencies in a timely, professional manner
- Coordinated all phone calls, appointments, and transportation
- Created a charting system for all care staff to ensure communication & continuity of care
Administrative Assistant
Casa Felicitas
Escondido, California
01.2022 - 03.2023
- Performed clerical duties, including answering phones, taking messages, helping manage all calendars and schedules, making copies, and managing faxes
- Provided assistance to other staff members, such as scheduling appointments, transcribing orders, and filing documents
CNA / Patient Transport
Sharp Memorial Hospital
San Diego, USA
02.2020 - 11.2021
- Working within my scope of practice I assisted with hands on patient care when needed
- Managed unit supplies inventory
- Prepared patient charts and broke them down after discharge
- Greeted patients and provided general information to visitors
- Provided support to physicians and nursing staff with administrative tasks
- Helped answer patient call lights promptly, did what I could, and relayed information to the appropriate staff
Education
CNA Certification -
Western Medical Training Center
El Cajon, CASkills
- HIPAA & Patient Privacy Compliant
- Mandated reporter
- Reception Management & Customer Service
- Effective Communication
- Familiar with Computer Programs
- Medical Terminology
- Complex Problem solver
- Managing Scheduling
- Patient Monitoring
- Organizational skills
- Relationships and rapport
- Leadership
Certification
- Certified Nursing Assistant
- CPR / BLS certified
References
- Janet Kane, Hospice Registered Nurse, VITAS Healthcare, (916) 208-5945, jk24cc@gmail.com
- Kylie Pasquetti, Charge Nurse - Supervisor, Casa Felicitas, (208) 590-9250, kyliepasquetti@gmail.com
- Wendy Ricketts, Manager, Private In Home Care, (760) 390-3906, margienkent123@yahoo.com
Timeline
Patient Care Manager
Home Health Provider
04.2023 - 12.2024
Administrative Assistant
Casa Felicitas
01.2022 - 03.2023
CNA / Patient Transport
Sharp Memorial Hospital
02.2020 - 11.2021
CNA Certification -
Western Medical Training Center