Courtney Smith
Customer Service & Hospitality Professional
Lakewood,WA
Summary
Energetic and service-driven hospitality professional with hands-on experience in food service, customer relations and high-pressure environments. Proven ability to deliver memorable guest experiences through attentive service, clear communication and efficient multitasking. Comfortable using POS systems, handling tough situations calmly and working closely with teammates to get the job done. Known for having a friendly attitude, being detail oriented and making sure every guest feels welcome. Looking for a part-time role where I can be a helpful and reliable part of the team.
Overview
7
7
years of professional experience
Work History
Merchandise Associate
HomeGoods
University Place, Washington
12.2024 - Current
- Arranged store shelves or display areas as required by each store.
- Stocked product and maintained displays according to merchandising standards.
- Developed visual merchandising strategies to optimize product displays and increase sales.
- Greeted guests and gauged their interest to provide appropriate sales recommendations.
- Performed daily inventory checks to maintain stock levels for merchandise.
- Ensured compliance with safety regulations by maintaining cleanliness of the store premises.
- Placed price and descriptive signs on backdrop, fixtures, merchandise, on floor.
Customer Service Representative
Alaska Airlines
SeaTac, Washington
08.2023 - 03.2024
- Delivered exceptional customer service by addressing inquiries and assisting with flight changes, delays, and baggage concerns.
- Collaborated with team members to improve efficiency, reducing wait times and enhancing customer experience.
- Trained new hires on customer service protocols and troubleshooting techniques.
Bartender/Server
Golden Star Chinese & American Restaurant
Bremerton, Washington
06.2021 - 07.2023
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
Lead Customer Service Representative
Shimmick Construction Company
Gig Harbor, Washington
09.2019 - 05.2021
- Supervised a team of CSRs, resolving complex issues and ensuring service excellence.
- Managed schedules and workflows to meet customer demand efficiently.
- Created custom Excel reports for activity tracking and productivity analysis.
- Played a key role in training, hiring support, and staff evaluations.
Brand Ambassador
MTKG
Seattle, Washington
04.2019 - 04.2020
- Represented brands at events, increasing awareness and driving sales through effective promotions.
- Trained retail staff on product features and assisted in implementing marketing initiatives.
- Resolved merchant issues and provided solutions to improve sales performance.
Server
Hops And Drops
Gig Harbor, Washington
04.2018 - 04.2019
- Delivered high-quality dining experiences by providing attentive and friendly service to guests.
- Promoted from Host to Server before location opening due to strong performance and initiative during training.
- Handled POS transactions, processed orders accurately, and ensured smooth communication between front and back of house.
- Maintained a service-oriented approach by actively looking for ways to assist guests.
- Demonstrated strong active listening skills and a proactive approach to solving customer needs.
- Assisted in restaurant opening procedures and team support during peak hours.
Education
Associate of Applied Technology Degree - Dental Hygiene
Clover Park Technical College
Lakewood, WA 07.2025 - Current
Skills
- Sales & Upselling Techniques
- Cash management
- Problem-Solving & Issue Resolution
- Hospitality & Food Service Operations
- Multitasking & Time Management
- POS System Operations
- Attention to Detail & Accuracy
Timeline
Associate of Applied Technology Degree - Dental Hygiene
Clover Park Technical College
07.2025 - Current
Merchandise Associate
HomeGoods
12.2024 - Current
Customer Service Representative
Alaska Airlines
08.2023 - 03.2024
Bartender/Server
Golden Star Chinese & American Restaurant
06.2021 - 07.2023
Lead Customer Service Representative
Shimmick Construction Company
09.2019 - 05.2021
Brand Ambassador
MTKG
04.2019 - 04.2020
Server
Hops And Drops
04.2018 - 04.2019
Similar Profiles
Camryn RatchfordCamryn Ratchford
Engagement Coordinator at HomeGoodsEngagement Coordinator at HomeGoods
Dennis RodriguezDennis Rodriguez
Operations Manager at HomeGoodsOperations Manager at HomeGoods
BRIAN BETHKEBRIAN BETHKE
District Manager at HomeGoodsDistrict Manager at HomeGoods
John RamseyJohn Ramsey
Remodel Associate at HomeGoodsRemodel Associate at HomeGoods
Alfred CollinsAlfred Collins
Public Safety Officer at U.W. Northwest HospitalPublic Safety Officer at U.W. Northwest Hospital