Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Courtney Smith

Dayton,OH

Summary

Experienced leader with a strong foundation in communication, team building, conflict resolution, and active learning. Proficient in Microsoft Office Suite with a keen eye for administrative tasks and a commitment to maintaining confidentiality. Dedicated to implementing structured processes that drive consistent outcomes and foster a culture of excellence.

Overview

9
9
years of professional experience

Work History

Temp Utility Clerk

Fusion
12.2024 - 05.2025
  • Accurately sorted and filed official district correspondence, payment records and invoices.
  • Cultivated a supportive work culture through active engagement with colleagues.
  • Facilitated communication between staff and vendors to address utility service concerns.
  • Processed over 50 customer billing invoices and payments daily for monthly billing cycle.
  • Prepared work order requests for new service, outages and maintenance actions.

Barista

Winans Chocolate & Coffees
09.2023 - 12.2024
  • Elevated customer experience by skillfully crafting and delivering top-tier beverages.
  • Ensured workspace cleanliness and organization for safety.
  • Boosted repeat business through exceptional customer service.
  • Enhanced overall customer experience through product knowledge.

Intake Specialist

Alternate Solutions Home Healthcare
05.2022 - 09.2023
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Assisted applicants with admissions packet and served as point of contact throughout admissions process.
  • Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone and email.
  • Reviewed and verified data on all submitted documentation for my region of about 75 or more referrals daily.

Administrative Assistant

CompuNet Clinical Laboratories
07.2019 - 12.2021
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems for an average of 250 patients daily.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.

Assistant Store Manager

Christopher & Banks
12.2016 - 07.2019
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Senior Care Provider

Home Instead Senior Care
12.2015 - 09.2018
  • Improved seniors'' quality of life by providing compassionate and attentive care.
  • Enhanced the daily living experience for senior clients through personalized care plans.
  • Promoted independence and self-confidence among seniors by offering assistance with daily tasks as needed.
  • Established trusting relationships with clients and their families, ensuring a comfortable caregiving environment.

Education

Bachelor of Science - BAAS Organizational Leadership

Wright State University
Dayton, OH
12.2021

Associate of Science - AS Liberal Arts And Sciences

Sinclair Community College
Dayton, OH
05.2016

Skills

  • Customer service
  • Office administration
  • Critical thinking skills
  • Compassionate communication

Additional Information

Ellie's Rainy Day Fund

SICSA

Timeline

Temp Utility Clerk

Fusion
12.2024 - 05.2025

Barista

Winans Chocolate & Coffees
09.2023 - 12.2024

Intake Specialist

Alternate Solutions Home Healthcare
05.2022 - 09.2023

Administrative Assistant

CompuNet Clinical Laboratories
07.2019 - 12.2021

Assistant Store Manager

Christopher & Banks
12.2016 - 07.2019

Senior Care Provider

Home Instead Senior Care
12.2015 - 09.2018

Bachelor of Science - BAAS Organizational Leadership

Wright State University

Associate of Science - AS Liberal Arts And Sciences

Sinclair Community College

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