Courtney Smith
McDonough,Georgia
Summary
Self-motivated Leader with years of expertise in managing patient accounts. Highly organized, meticulous to detail and a conscientious self-starter that’s able to strategize and prioritize effectively to accomplish multiple tasks while rapidly adapting to changing demands. Intuitive thinker and problem solver that is resourceful and flexible with an infectious enthusiasm for fulfillment of assignments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager Customer Service Rep
TITLEMAX
12.2023 - Current
- Performed daily assignments as generating repossessions and future sold cars and titles
- Assess financial need by providing loans for customers based on value of vehicle
- Provide information and referrals, when appropriate, for additional assistance with specific needs
- Provide technical assistance, consultation, and collateral contact to other Ga Dept revenues
- Identify errors in files with cost of charge offs and new loans
- Proficiently navigate through company portal systems to update client demographics, income, and expenses
Customer Service Specialist III
GEICO
02.2020 - 03.2023
- Participated in meetings for professional development and updates in organizational structure
- Executing excellent customer service to all current and potential customers insuring them I had their best interest at heart
- Reviewed and adjusted payment plans, resetting of passwords and provided account information
- Always demonstrated superior customer service and professionalism
- Worked to resolve any issues/concerns to retain loyal business and increase client satisfaction
- Educated customers and made sure they comprehended what their policy consisted of
- Quoted customers on potential policy adjustments such as adding a vehicle, adding/excluding drivers, deductible adjustments, location change etc
Full Customer Service Bank Representative/Receptionist
TSYS- A Global Payments Company Call Center
08.2016 - 12.2019
- Manage bank accounts
- Operate switchboard
- Answering phones and transfer calls to the appropriate departments
- Provide quality assurance requirements and other key performances
- Perform account maintenance activities
- Address customer service inquiries in a timely and accurate fashion
- Properly directed inbound calls in phone queues to improve call flow
Education
High School Diploma -
Griffin High School
06.2016
Skills
- Microsoft Office
- Economic Support
- Team Leadership
- Customer Service
- Training and Development Record-Keeping
- Administrative Support Account Management
- Communication Skills
- Process Improvement
- Reports/Documentation
- Problem-solving
- Customer service and engagement
Certification
P&C INSURANCE LICENSE
Timeline
Assistant Store Manager Customer Service Rep
TITLEMAX
12.2023 - Current
Customer Service Specialist III
GEICO
02.2020 - 03.2023
Full Customer Service Bank Representative/Receptionist
TSYS- A Global Payments Company Call Center
08.2016 - 12.2019
High School Diploma -
Griffin High School
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