Courtney Smith
Big E
Cowpens,SC
18
years of professional experience
Summary
Dependable cleaning professional with experience in restroom sanitation, floor care, and safe use of cleaning chemicals. Skilled in time management, task prioritization, and keeping spaces clean and well-maintained.
Work History
Night Janitor
8 Months- Cleaned restrooms, lobbies, and common areas to maintain sanitary nighttime conditions.
- Sanitized high-touch surfaces using approved cleaning chemicals and safety procedures.
- Emptied trash and recycling containers, replacing liners and removing debris from assigned spaces.
- Restocked paper products, soap, and hand sanitizer in restrooms and break areas.
- Operated floor machines and vacuums to remove dirt, dust, and spills.
- Secured cleaning supplies and equipment following end-of-shift storage procedures.
Customer Service Agent
5 Years 6 Months- Resolved complex customer inquiries through phone, chat, and email with accurate, timely support.
- Tracked service requests in CRM systems to maintain detailed, organized case records.
- Escalated unresolved issues to appropriate departments while preserving clear customer communication.
- Mentored new agents on call handling, documentation standards, and service procedures.
Cashier
20 Years 5 Months- Delivered prompt checkout service while maintaining courteous customer interactions.
- Processed customer purchases accurately using POS system and cash handling procedures.
- Scanned merchandise, applied promotions, and verified pricing for correct transactions.
- Balanced register drawers and resolved discrepancies with careful attention to detail.
Education
GED
Skills
Restroom sanitation
Floor maintenance
Cleaning and sanitizing
Floor care
Dependable attendance
Time management
Task prioritization
Problem-solving
Independent work
Dependability
Customer service-focused
Floor maintenance4
Timeline
Night Janitor
Big E
06.2023 - 02.2024
Customer Service Agent
BPOAmerican
03.2016 - 09.2021
Cashier
Lil Cricket
05.2006 - 2009
Boiling Springs High
GED