COURTNEY SMITH
Akron,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Surgical Technician
Pavlick & Reppas
Kent, OH
01.2017 - 06.2025
- Supported Pavlick & Reppas surgeons during procedures with sterile instruments and supplies.
- Prepared operating rooms with trays, equipment, and sterile field setup.
- Passed instruments and supplies to surgeons during procedures.
- Maintained proper sterile field during surgical procedures.
- Monitored sterile technique throughout preoperative and intraoperative tasks.
- Assisted with patient positioning, draping, and safety checks.
- Cleaned and sterilized surgical tools and equipment to ensure compliance with safety protocols in the operating room.
- Collected and organized surgical instruments before and after procedures.
- Coordinated with nursing staff to ensure efficient surgical workflow and optimal patient care.
- Assisted in prepping and draping of surgical sites.
- Operated or monitored lights, machines or equipment to support proper operation.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Communicated effectively with team members regarding patient needs during operation times.
- Reviewed patient charts before operations to confirm accuracy of physician and nurse information.
- Monitored expiration dates of sterile items to uphold patient safety standards during surgeries.
- Applied knowledge of safety protocols for handling sharps and hazardous materials in surgical settings.
- Ensured that all specimens were collected properly according to hospital protocol.
- Participated in continuing education courses related to surgical technology practices.
- Directed phone calls and messages among nurses, physicians, and families to facilitate communication.
- Managed patient appointments and front desk schedules in busy dental practice.
- Scheduled and sent appointment reminders and follow-up communications to ensure patient engagement.
- Organized and scheduled patient appointments while managing records and maintaining an efficient filing system.
Unit Clerk
Cleveland Clinic Akron General
05.2016 - 06.2017
- Responded to incoming calls promptly, entered orders, put charts together, placed consults, assisted nurses with call lights, knowledgeable in medical terminology and typing skills. Filing of medical results.
- Managed and organized patient charts and records for efficient access on Cleveland Clinic Akron General unit.
- Prepared charts, forms, and unit paperwork for daily patient care.
- Scheduled diagnostic tests and coordinated transport for Akron General patients.
- Transcribed provider orders and updated communication logs for nursing staff.
- Monitored supply requests and restocked unit forms, labels, and clerical materials.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Responded to incoming calls promptly, entered orders, put charts together, placed consults, assisted nurses with call lights, knowledgeable in medical terminology and typing skills, filing of medical results.
- Routed phone calls and messages between nurses, physicians, and families.
- Answered calls, addressed requests for information, and routed callers to appropriate personnel or departments to ensure effective communication.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Maintained confidentiality of all patient information.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Prepared charts for outpatient and inpatient services.
- Scanned documents into computer databases for storage purposes.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
Certified Pharmacy Technician
Summa Barberton Hospital
Barberton, OH
10.2008 - 05.2017
- IV admixtures, Processed billing information for prescriptions, Organized filing system for prescriptions and documents, Trained new employees on pharmacy procedures., medication delivery, filling of first doses, pre-packing, Conducted inventory checks for medication supplies, Facilitated ordering of medication supplies for pharmacy, Restocked Pyxis machines with medication supplies, delivery of narcotics, Identified and resolved narcotic discrepancies., assist the pharmacist, Responded to phone inquiries from patients and healthcare providers, delivery of stock orders, Supported efforts to improve pharmacy processes and efficiency, Assisted clinical pharmacist with various pharmacy projects and director of pharmacy with extra assignments.
- Assisted pharmacists with medication preparation and order verification
- Managed patient profiles, refill requests, and prescription updates
- Entered insurance claims and resolved pharmacy billing issues
- Maintained inventory, stocked medications, and checked expiration dates
- Followed HIPAA, safety, and pharmacy compliance procedures
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents, and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
Pharmacy technician
Walgreens
01.2007 - 01.2008
- Filled prescriptions, resolved insurance issues, managed cash register, assisted with inventory management, ensured stock availability, loaded automatic pill dispenser, processed patient refills, and communicated with physicians for pharmacist.
- Filled prescriptions, answered phone calls, resolved insurance problems, ran cash register, helped with inventory and ordered stock, checked for outdates, loaded automatic pill dispenser, processed patient refills, and contacted physicians for pharmacist.
- Processed insurance claims and third-party billing for prescription orders
- Assisted patients with medication inquiries and facilitated prescription pickups.
Education
Ellet High School
Akron, OHCertified Pharmacy Technician -
Pharmacy Technician Certification Board
Akron, OHSkills
- Surgical instrumentation
- Sterile field setup
- Patient positioning
- Sterilization processing
- Infection control
- Medical terminology
- Electronic charting
- HIPAA compliance
- Supply inventory
- Critical thinking
- Time management
- Attention to detail
- Workplace safety
- Ability to obtain and process information
- Ability to work in a team structure
- Team collaboration
- Internal and external communication
- Verbal and written communication
- Interpersonal skills
- Leadership skills
- Reliable
References
References available upon request.
Timeline
Surgical Technician
Pavlick & Reppas
01.2017 - 06.2025
Unit Clerk
Cleveland Clinic Akron General
05.2016 - 06.2017
Certified Pharmacy Technician
Summa Barberton Hospital
10.2008 - 05.2017
Pharmacy technician
Walgreens
01.2007 - 01.2008
Ellet High School
Certified Pharmacy Technician -
Pharmacy Technician Certification Board