Courtney Sorsen
Mecosta
Summary
Dedicated housekeeper with a proven track record of delivering exceptional service to commercial tenants while maintaining impeccably clean environments. Recognized for reliability, responsibility, and a strong commitment to teamwork, consistently demonstrating punctuality and thoroughness in task completion. Possesses extensive knowledge of cleaning methods and hands-on experience with housekeeping equipment, skilled in managing supply inventory and prioritizing multiple responsibilities with a positive attitude. A proactive leader adept at fostering collaboration across departments, developing strategies, and mentoring team members to achieve organizational goals while continuously seeking opportunities for operational improvement.
Overview
12
12
years of professional experience
Work History
Lead Housekeeper
McLaren Central Michigan
01.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Operated electronic backpack vacuums and floor sweepers.
- Resolved guest complaints promptly, enhancing overall satisfaction and maintaining positive relationships.
- Collaborated with management to establish operational policies that improved workflow efficiency and safety protocols.
- Trained and mentored housekeeping staff on best practices and efficient cleaning techniques.
- Supervised daily cleaning operations to maintain high standards of cleanliness and hygiene.
Lead Farrowing Technician
Sietsema Farms
11.2014 - 01.2022
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
- Conducted thorough examinations of animals to identify concerns such as illnesses, diseases and injuries, as well as monitor and document physical changes.
- Rotated animals between grazing areas to provide enough access to food.
- Followed safety-based and successful protocols to build trust and break animals in for farm or performance requirements.
- Took care of stock needs.
- Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends and identifying areas of concern.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection and application methods.
- Trained part-time help in livestock care and ranch operations.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Collaborated with team members to achieve target results
- Exceeded goals through effective task prioritization and great work ethic
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used coordination and planning skills to achieve results according to schedule
- Received and processed stock into inventory management system
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Used Microsoft Word and other software tools to create documents and other communications
- Identified issues, analyzed information and provided solutions to problems
- Carried out day-to-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
Prep Cook
Antlers Fireside Grill
04.2014 - 11.2014
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maintained food safety and sanitation standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Identified inefficiencies leading to improved productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
Education
High School Diploma -
Lakeview High School
Lakeview, MI06.2011
Skills
- Ul>
- Team Building
- P>Training and mentoring
- P>Active Listening
- P>Stocking and replenishing
- Health and safety
- P>Quick-learning
- P>Efficient multitasking
- P>Time management
- P>Ambitious
- P>Flexible and Adaptable
- P>Dependable and Responsible
- Chemical handling
Timeline
Lead Housekeeper
McLaren Central Michigan
01.2022 - Current
Lead Farrowing Technician
Sietsema Farms
11.2014 - 01.2022
Prep Cook
Antlers Fireside Grill
04.2014 - 11.2014
High School Diploma -
Lakeview High School