Courtney Southgate
Billings,MT
Summary
Proven to excel in high-pressure environments, I significantly enhanced sorting efficiency and accuracy at Dts Pallets by implementing innovative strategies. My strong work ethic, combined with exceptional attention to detail and decision-making abilities, consistently met production deadlines. Recognized for reliability and fostering teamwork, I possess both the hard skills of merchandise packaging and the soft skills vital for workplace success.
Overview
6
6
years of professional experience
Work History
Sorter
Dts Pallets
09.2024 - 11.2024
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Operated pallet jacks to move large and heavy items for sorting.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Recorded and tracked items sorted to confirm accuracy.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Utilized sorting systems to sort items fast and accurately.
- Used hand-held scanner to enter data product information.
- Enhanced sorting efficiency by implementing innovative techniques and strategies.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
- Trained new employees on proper sorting procedures, promoting consistency across the team.
- Optimized workspace organization to facilitate faster, more efficient sorting operations.
- Collaborated with team members to identify and address areas needing improvement in the sorting process.
- Increased accuracy in sorting, meticulously checking labels and destinations.
- Improved sorting efficiency, using innovative techniques to handle variety of item types.
Team Member
Jersey Mike's Subs
04.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Sales Associate
Famous Footwear
05.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Care Provider
Residential Service Center
07.2021 - 12.2021
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Team Member
Jersey Mike's Subs
09.2020 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Reduced wait times for customers by implementing more efficient checkout process.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Enhanced store security measures, reducing incidents of theft and loss.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Increased sales through effective product placements and persuasive communication skills.
Manager
Sandees
06.2021 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
Team Member
Sandees
04.2021 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Factory Worker
Alsco
02.2021 - 04.2021
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
Team Member
Jimmy John's
03.2020 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Team Member
Circle K
02.2019 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Skyview Highschool
Billings MT05.2022
Skills
- Speed and accuracy
- Product sorting
- Warehouse safety
- Reliability and punctuality
- Quality control
- Merchandise packaging
- Sorting techniques
- Workflow management
- Materials handling and transport
- Reading comprehension
- Production deadline management
- Equipment troubleshooting
- Workstation organization
- Attention to detail
- Item sorting
- Decision-making
- Rejected materials disposal
Timeline
Sorter
Dts Pallets
09.2024 - 11.2024
Team Member
Jersey Mike's Subs
04.2024 - 08.2024
Sales Associate
Famous Footwear
05.2022 - 05.2023
Care Provider
Residential Service Center
07.2021 - 12.2021
Manager
Sandees
06.2021 - 10.2021
Team Member
Sandees
04.2021 - 06.2021
Factory Worker
Alsco
02.2021 - 04.2021
Team Member
Jersey Mike's Subs
09.2020 - 11.2021
Team Member
Jimmy John's
03.2020 - 09.2020
Team Member
Circle K
02.2019 - 03.2020
Skyview Highschool
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