Courtney Souza
Costa Mesa,CA
Summary
Motivated and Passionate Holistic Health, Nutrition, Lifestyle and Hormone Coach with strong communication, leadership, and active listening skills!
I have experience helping clients accomplish their health and lifestyle goals. Contributing in-depth knowledge of nutrition, movement and health conditions to guide clients in building better habits to foster new results. Expertise in coaching clients one-on-one in pursuing guidance in lifestyle changes. Gifted at leveraging disease and health conditions knowledge to make targeted coaching suggestions to clients. Accomplished in promptly answering clients' questions by providing healthy solutions during each coaching session.
Ready to help and achieve goals!
Overview
6
6
years of professional experience
Work History
Certified Hormone Health Coach
Self Employed
Remote, CA
05.2021 - Current
- Assisted clients in finding new ways to inspire healthier habits.
- Coached clients by developing health goals and action plans.
- Maintained records of clients' health progress and compared to health goals.
- Recorded health data by asking clients to complete self-assessments.
Certified Holistic Health and Lifestyle Coach
Self Employed
Remote, CA
11.2020 - Current
- Assisted clients in finding new ways to inspire healthier habits.
- Supported implementation of patient health plan, personalized nutrition, hormone, lifestyle, and movement programs.
- Provided comprehensive, empowering, and professional Health coaching programs so members remain motivated to attain personal health goals.
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Prepared presentations on health and safety concerns for public.
- Helped improve outreach efforts and results with fresh designs for educational materials and visual aids.
- Maintained mailing lists to facilitate program functions.
- Carried out day-day-day duties accurately and efficiently.
- Recommended nutrition and lifestyle modifications to improve overall health of clients.
- Maintained records of clients' health progress and compared to health goals.
- Recorded health data by asking clients to complete self-assessments.
- Interpreted health data and recorded clients' health status.
- Produced clear and concise meal plans for clients based on specific dietary needs and medical requirements.
- Counseled clients on nutrition issues such as failure to thrive and feeding dysfunction.
- Provided appropriate follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate.
- Created and prepared visual aids, manuals, and other materials used in teaching.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Developed and prepared low-fat, low-cholesterol and chemical-free meals.
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
- Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
Team Member
Trader Joe's
Boulder, CO
08.2021 - 05.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
- Sought out ways to go above and beyond job requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Lifted, stacked and transported boxes using hard cart and forklift.
- Operated production machinery safely to reduce workplace accidents.
- Created appealing displays for routine arrangements and special promotions.
- Greeted customers at entry door.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
Receptionist
Strands Hair Studio
Newport Beach, CA
07.2018 - 04.2020
- Managed office supplies, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Greeted customers and visitors in-person and via telephone calls.
- Confirmed appointments, communicated with clients and updated client records, answered telephone and directed calls accordingly.
- Provided support to salon employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled and confirmed appointments and meetings for boss and salon team.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Resolved customer problems and complaints, learned details of types of treatments and procedures in order to answer questions from salon guests.
- Communicated with salon team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept calendar with scheduled appointments and scheduled salon clients for appropriate treatments and time slots.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Listened to customer complaints and responded appropriately to issues.
- Tracked scheduled treatments using MindBody.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific stations.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Collected payments from clients and updated account balances.
Education
Hormone Health
Institute of Integrative Nutrition
New York, NY05.2021
Foods, Nutrition, And Wellness Studies
Institute of Integrative Nutrition
New York, NY11.2020
High School Diploma -
Notre Dame High School
Salinas, CA2013
Skills
- Articulate and well-spoken
- Excellent communication skills
- Social media knowledge
- Flexible
- Nutritional Counseling
- Hormone Balancing
- Holistic Health
- Coaching
- Pleasant demeanor
- Works well with others
- Broadening horizons and knowledge through reading
- Organizational skills
- Neat and clean in appearance
- Reliable
- Client Counseling
- Food Preparation
- Dietary Supplements
- Wellness Programs
- Detoxification
- Supplemental Health
- Health Counseling
- Healthy Eating
- Scheduling
- Leadership
- Active Listening
- Self-Motivated
- Problem-Solving
- Teamwork and Collaboration
Timeline
Team Member
Trader Joe's
08.2021 - 05.2022
Certified Hormone Health Coach
Self Employed
05.2021 - Current
Certified Holistic Health and Lifestyle Coach
Self Employed
11.2020 - Current
Receptionist
Strands Hair Studio
07.2018 - 04.2020
Hormone Health
Institute of Integrative Nutrition
Foods, Nutrition, And Wellness Studies
Institute of Integrative Nutrition
High School Diploma -
Notre Dame High School
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