Courtney Speaks
Summerville,SC
Summary
An experienced manager with knowledge in the financial industry. Proven excellence in communications, sales, relationship skills & leadership capabilities. 22 years of credit analysis, coaching/training, evaluating employee performance, challenging company efficiencies & ensuring compliance application.
Overview
25
25
years of professional experience
Work History
Branch Manager
Professional Financial Services
North Charleston, SC
04.2015 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Developed, directed, coached, trained, and managed branch personnel on a daily basis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Ensure all branch actions were in compliance with state and federal regulations and Company policies regarding lending, collections, repossession, cash management and employment actions.
- Achieved account gain through proven loan judgement and effective and continuous customer and dealer solicitation.
- Moved debt from collections to repossession; coordinated acquisition and disposal of repossessions, accurately estimated the recovery values of the automobiles and ensured they are sent for the most advantageous disposal means.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Assistant Branch Manager
Professional Financial Services
Columbia, SC
09.2004 - 04.2015
- Monitored daily operations and supported Branch Manager in necessary duties.
- Evaluated credit application to determine risk factors and financial feasibility.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Customer Service Representative
Professional Financial Services
Columbia, SC
09.2003 - 09.2004
- Made outbound calls and negotiated payment plans with customers to ensure timely repayment of debt.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Solicited for and closed new customer loans to ensure branch ledger growth.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Conducted skip-tracing activities to locate delinquent customers.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Assistant
Professional Financial Services
Columbia, SC
08.2002 - 09.2003
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Handled confidential documents in an organized fashion according to established protocol.
Hardship Loan Processor
Southeastern Pension Management
Columbia, SC
06/01/00 - 08/08/02
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
Pharmacy Technician
Kroger Specialty Pharmacy
Columbia, SC
10.1998 - 06.2000
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Education
High School Diploma -
Irmo High School
IrmoMidlands Technical College
Columbia, SCSkills
- Branch Operations Management
- Business Development
- Relationship Building
- Customer Service
- Financial Analysis
- Documentation
- People-Oriented
- Reliable
- Team Player
- Verbal/Written Communication
- Multi-Tasking Ability
- Collections
- Regulatory Compliance
- Employee coaching and development
- Loan Documentation
- Risk Analysis
- Information Security
- Financial Services
- Decision-Making
Timeline
Branch Manager
Professional Financial Services
04.2015 - Current
Assistant Branch Manager
Professional Financial Services
09.2004 - 04.2015
Customer Service Representative
Professional Financial Services
09.2003 - 09.2004
Administrative Assistant
Professional Financial Services
08.2002 - 09.2003
Pharmacy Technician
Kroger Specialty Pharmacy
10.1998 - 06.2000
Hardship Loan Processor
Southeastern Pension Management
06/01/00 - 08/08/02
High School Diploma -
Irmo High School
Midlands Technical College
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