Courtney Speetjens

• Established positive relationships with customers and other staff members.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
• Volunteered to help at events, functions and company meetings.
• Received and submitted cash, credit and check payments.
• Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
• Completed Type take down and set up procedures.
• Coordinated schedules for Area of expertise to maintain smooth activity flow.
• Maintained clean reception area to promote positive, professional environment for clients.
• Completed daily logs for management review.
• Collaborated with vendors to orchestrate efficient shipments of Type products to more than Number weekly customers.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Advised regarding delays and special circumstances.
• Managed Type calendar and recommended adjustments based on demand.

Housekeeping

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Responded to requests from patrons for linens and toiletries.
• Kept building entryway glass clean and polished for professional presentation.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
• Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
• Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
• Provided laundering services for guests by washing, drying and hanging laundry.
• Cleaned and stocked minibars with necessary beverages and supplies.
• Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.

• Gathered and organized information for research purposes.
• Performed research into study topics to increase knowledge and to provide valuable contributions.
• Collaborated with team members to initiate best practices to achieve organizational goals.
• Wrote research papers, reports, reviews and summaries regarding Area of expertise.
• Used clips and shears to complete various types of fades, shaves and cuts.
• Styled hair according to customer preferences.
• Completed full and partial shaves with clippers and standard and straight razors.
• Consulted with clients to assess personal style preferences and unique needs.
• Managed business customer service, responding to requests and concerns promptly.
• Oversaw all business operations and made strategic decisions.
• Promoted business with effective sales and marketing strategies.
• Kept business compliant with applicable government standards.
• Oversaw employee schedules to maintain adequate coverage.
• Answered incoming telephone calls and scheduled appointments for clients.
• Educated customers on products to maximize benefits.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Consistently received positive performance reviews from guests.
• Resolved guest complaints about service or style.
• Counted and documented opening and closing cash amounts daily.
• Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Distributed business cards outside of salon to generate new business.
• Designed individualized plans to assist customers in healing damaged or dry hair.
• Sold and promoted hair care products and cosmetics, helping increase salon revenues by Number%.
• Kept detailed records of customer information and services provided to increase return customers by Number.
• Used scissors, trimmers, clippers, razors and brushes on over Number customers with Number% customer satisfaction rate.
• Answered over Number phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
• Recorded weekly supply and inventory needs and made regular orders worth $Amount.
• Performed Timeframe inventory counts and ordered all new supplies.

• Negotiated purchase prices and explained sales, warranty and optional products.
• Answered telephone and email inquiries from potential customers.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Responded to customer enquiries via telephone and email.
• Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
• Accompanied customers and demonstrated performance features on test drives.
• Drove team revenue totals by bringing in top sales numbers.
• Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
• Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
• Performed inspection and prepared pre-owned cars prior to releasing to inventory.
• Qualified and followed-up on potential new customer leads.
• Demonstrated car technology options and available amenities and upgrades for each model.
• Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
• Made car recommendations based on preferences and outlined benefits of each car option.
• Coordinated repair and service appointments for established customers.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Completed registration paperwork and sales documentation.
• Prepared purchased vehicles and completed final delivery checks.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
• Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
• Outlined sales, warranty and service procedures.
• Maintained compliance with all service, quality, and regulatory standards.
• Contacted associated dealerships to locate desired vehicles meeting customer specifications.
• Located desired vehicles at auctions and other dealerships.
• Supported loss prevention goals by monitoring shopper behavior.
• Tracked down hard-to-find merchandise at diverse locations.
• Attended auctions to sell undesirable vehicles and purchase needed makes and models.
• Helped build sales team for new location by training and mentoring all members.
• Increased business Number% in Timeframe.
• Managed Number-strong team of sales personnel.
• Oversaw sales team generating $Amount in monthly sales.
• Directed team of Number sales personnel in high-volume settings.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provided information regarding charge accounts and loyalty programs.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promptly responded to inquiries and requests from prospective customers.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Effective liaison between customers and internal departments.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Resolved Type issues over phone with Number customers daily.
• Entered orders into Type computer database system.
• Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
• Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
• Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.
• Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
• Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
• Provided ongoing guest service.
• Operated POS system to itemize and complete average of Number customer purchases.
• Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
• Created and maintained detailed database to develop promotional sales.
• Processed Number invoices each Timeframe and mailed documentation to clients.
• Developed, updated and organized Software databases to handle customer and Type data.

• Completed and filed returns with tax departments at local, state and federal levels.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
• Negotiated to collect balance in full.
• Processed payments and contracts on accounts.
• Counseled debtors on payment options and arranged installment agreements.
• Resolved challenging situations with friendly but firm strategies.
• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Used probing techniques to determine debtors' reasons for delinquency.
• Recorded all information regarding financial status of customers.
• Handled Number outbound and inbound calls daily with goal of collecting owed debt.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.
• Processed payments and applied to customer balances.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Researched accounts and completed due diligence to resolve collection problems.
• Negotiated bids and marketed mortgage notes to investors.

• Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Boxed, labeled and transported items to support assembly operations.
• Assisted quality assurance by inspecting items and removing defective parts.
• Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
• Accompanied customers and demonstrated performance features on test drives.
• Drove team revenue totals by bringing in top sales numbers.
• Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
• Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
• Performed inspection and prepared pre-owned cars prior to releasing to inventory.
• Qualified and followed-up on potential new customer leads.
• Demonstrated car technology options and available amenities and upgrades for each model.
• Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
• Made car recommendations based on preferences and outlined benefits of each car option.
• Coordinated repair and service appointments for established customers.
• Negotiated purchase prices and explained sales, warranty and optional products.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
• Answered telephone and email inquiries from potential customers.
• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Responded to customer enquiries via telephone and email.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Completed registration paperwork and sales documentation.
• Prepared purchased vehicles and completed final delivery checks.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
• Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
• Outlined sales, warranty and service procedures.
• Maintained compliance with all service, quality, and regulatory standards.
• Contacted associated dealerships to locate desired vehicles meeting customer specifications.
• Located desired vehicles at auctions and other dealerships.
• Supported loss prevention goals by monitoring shopper behavior.
• Tracked down hard-to-find merchandise at diverse locations.
• Helped build sales team for new location by training and mentoring all members.