Courtney Springfield
Cedar Rapids,IA
Summary
Experienced with strategic planning, organizational leadership, and stakeholder management. Utilizes collaborative approach to drive team performance and achieve company objectives. Track record of effectively managing resources and navigating complex challenges to deliver sustained growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Director
HomeCare Advocacy Network
12.2024 - Current
- Develop and manage the annual location operational plan and budget.
- Develop, support, and drive the marketing plan for the HomeCare Advocacy Network.
- Develop plans to support and drive satisfaction scores for Clients and Care Advocates.
- Develop plans to support and drive conversion of inquiries to care consultations.
- Develop plans to support and drive applications of potential Care Advocates to employees.
- Work with HR to bring the average inquiry to hire time to 14 days and under.
- Effectively execute and lead others in all aspects of client and family engagement from initial inquiry to closing a client consult to enhanced quality assurance.
- Provide leadership and management of all HomeCare Advocacy Network departments such as finance, staffing, human resources, client services, and home care sales which affect operational efficiency and achievement of the operational goals.
- Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.
- Develop and maintain positive and professional relationships with referral sources in the community.
- Develop and implement quarterly accountability meetings with each key player focusing on their growth and development.
- Adhere to all company policies, procedures, and business ethics codes and ensure that they are implemented and communicated to all employees.
- Maintain and establish strong relationships with the CCRC community and leadership team.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Patient Care Tech / Receptionist
Mercy Medical Center
04.2024 - 12.2024
- Maintaining chart accuracy for every patient on every shift.
- Answer any incoming or outgoing calls.
- Check patients in for the procedure.
- Prep patients for procedure.
- Inform patients of any changes involving care.
- Assisted with patients of all disabilities.
- Complying with all HIPPA standards regarding patient information
- Ordering office supplies
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Hospice Aid
Noble Hospice
11.2022 - 04.2024
- Maintaining chart accuracy for every patient on shifts.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Ensure safety and well-being during all preformed tasks.
- Comply with HIPPA standards regarding all patient information.
- Provided care and assisted patients of all disabilities.
- Answered incoming calls regarding patient care.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
Patient Care Technician
Veterans Affairs Hospital
03.2022 - 11.2022
- Obtaining daily vital signs and assisting with ADL’s: Feeding and assisting with bathroom needs while supporting independence.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Maintaining chart accuracy for every patient on every shift.
- Assisting nurses with diverse situations and functions.
- Comply with HIPPA standards regarding all patient information.
- Provide care and assist with patients of all disabilities
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Care Assistant
Banner Desert Medical Center
12.2016 - 10.2022
- Maintaining chart accuracy for every patient on every shift.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Assisting nurses with diverse situations and functions.
- Comply with HIPPA standards regarding all patient information.
- Provide care and assist with patients of all disabilities
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Patient Care Assistant
Banner University
10.2018 - 04.2022
- Maintaining chart accuracy for every patient on every shift.
- Assisting nurses with diverse situations and functions.
- Comply with HIPPA standards regarding all patient information.
- Provide care and assist with patients of all disabilities.
- Performing EKG’s, lab draws, IV’s, and foley care
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Gathered medical information, weight and height measurements and vital signs.
Patient Care Assistant
Chander Regional
06.2014 - 12.2016
- Obtaining daily vitals, assisting with ADL’s and even sitting with high-risk patients.
- Obtaining daily vital signs and assisting with ADL’s: Feeding and assisting with bathroom needs while supporting independence.
- Maintaining chart accuracy for every patient on every shift.
- Assisting nurses with diverse situations and functions.
- Comply with HIPPA standards regarding all patient information.
- Provide care and assist with patients of all disabilities
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
Education
High School -
Horizon Honors Community Learning Center
Phoenix, AZ08.2012
Skills
- Time management
- Attention to Detail
- Problem Solving
- Customer Service
- Teamwork
- Leadership
- Adaptability
- Marketing
- Program leadership
- Innovation and creativity
- Compliance and regulations
- Resident satisfaction
- Crisis management
- Human resources management
- Business administration
- Quality control
- Sales management
- Training methods
- Social media
- Human resources
- Community engagement
- Program management
- Strategic planning
- Project management
- Budgeting and financial management
- Staff management
- Relationship building
- Public speaking
Certification
- American Heart Association
- Basic Life Support (Expires March 2026)
- Reversing An Overdose
- Narcan Certification (Expires January 2026)
- Licensed Nursing Assistant – Cedar Rapids, IA
- Licensed Number #LNA1000049215
Languages
English (Advanced)
Timeline
Executive Director
HomeCare Advocacy Network
12.2024 - Current
Patient Care Tech / Receptionist
Mercy Medical Center
04.2024 - 12.2024
Hospice Aid
Noble Hospice
11.2022 - 04.2024
Patient Care Technician
Veterans Affairs Hospital
03.2022 - 11.2022
Patient Care Assistant
Banner University
10.2018 - 04.2022
Patient Care Assistant
Banner Desert Medical Center
12.2016 - 10.2022
Patient Care Assistant
Chander Regional
06.2014 - 12.2016
High School -
Horizon Honors Community Learning Center
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