Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Stalley

San Jose,CA

Summary

Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

17
17
years of professional experience

Work History

Private Family Client-Nanny/Personal Assistant to the Owner

Crenshaw Properties
10.2020 - 12.2023
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Assisted with light housekeeping duties as well as running errands.


Maitre D'

The Village Bakery
06.2018 - 09.2020
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service..
  • Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.

Esthetician

Reviv Medical Spa
11.2018 - 01.2019
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.
  • Stocked treatment rooms with proper supplies.
  • Waxing
  • Educated patients on treatment options.
  • Helped with marketing and social media content.

Esthetician

Renew Laser
01.2017 - 02.2018
  • Performing various skincare treatments, such as Hydrafacials/facials, chemical peels, Dermaplaning and microdermabrasion.
  • Conducting skin consultations and assessments to determine the best treatment plan for clients,
  • Maintaining a clean and organized treatment room, ensuring all equipment and supplies are properly sanitized and stocked.
  • Keeping up-to-date with the latest skincare techniques, products, and industry trends through continues education and training.
  • Providing pre- and post-treatment care instructions to clients and addressing any concerns or questions they may have.
  • Building and maintaining strong relationships with clients, providing personalized recommendations and follow-up care.
  • Team player, stepping into outside roles when needed.
  • Contributing to the overall success and reputation of the med spa through exceptional performance and client satisfaction.

Front Desk Coordinator

The Estheticians
06.2014 - 01.2017
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Trained all staff on front desk procedures and policies.
  • Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Resolved customer problems and complaints.

Office Manager/Assistant

The Shutterman
01.2007 - 07.2016
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Associate of Science - Communication

College of San Mateo
San Mateo, CA
06.2019

Esthetician Program - Esthetician License

Skyline College
Pacifica, CA
06.2017

Skills

  • Effective Communication
  • Team Collaboration
  • Customer Retention
  • Interpersonal Skills
  • Patience Maintenance
  • Up-selling Abilities
  • Positive Attitude
  • Attention to Detail
  • Problem Solving

Timeline

Private Family Client-Nanny/Personal Assistant to the Owner

Crenshaw Properties
10.2020 - 12.2023

Esthetician

Reviv Medical Spa
11.2018 - 01.2019

Maitre D'

The Village Bakery
06.2018 - 09.2020

Esthetician

Renew Laser
01.2017 - 02.2018

Front Desk Coordinator

The Estheticians
06.2014 - 01.2017

Office Manager/Assistant

The Shutterman
01.2007 - 07.2016

Associate of Science - Communication

College of San Mateo

Esthetician Program - Esthetician License

Skyline College

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Courtney Stalley