Courtney Stalley
San Jose,CA
Summary
Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
17
17
years of professional experience
Work History
Private Family Client-Nanny/Personal Assistant to the Owner
Crenshaw Properties
Portola Valley, CA
10.2020 - 12.2023
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted with light housekeeping duties as well as running errands.
Maitre D'
The Village Bakery
Woodside, CA
06.2018 - 09.2020
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service..
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
Esthetician
Reviv Medical Spa
Millbrae, CA
11.2018 - 01.2019
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Waxing
- Educated patients on treatment options.
- Helped with marketing and social media content.
Esthetician
Renew Laser
211 De Anza Blvd, San Mateo, CA 94402
01.2017 - 02.2018
- Performing various skincare treatments, such as Hydrafacials/facials, chemical peels, Dermaplaning and microdermabrasion.
- Conducting skin consultations and assessments to determine the best treatment plan for clients,
- Maintaining a clean and organized treatment room, ensuring all equipment and supplies are properly sanitized and stocked.
- Keeping up-to-date with the latest skincare techniques, products, and industry trends through continues education and training.
- Providing pre- and post-treatment care instructions to clients and addressing any concerns or questions they may have.
- Building and maintaining strong relationships with clients, providing personalized recommendations and follow-up care.
- Team player, stepping into outside roles when needed.
- Contributing to the overall success and reputation of the med spa through exceptional performance and client satisfaction.
Front Desk Coordinator
The Estheticians
Burlingame, CA
06.2014 - 01.2017
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Trained all staff on front desk procedures and policies.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained clean and organized front desk areas to uphold polished company image.
- Resolved customer problems and complaints.
Office Manager/Assistant
The Shutterman
San Mateo, CA
01.2007 - 07.2016
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Science - Communication
College of San Mateo
San Mateo, CA06.2019
Esthetician Program - Esthetician License
Skyline College
Pacifica, CA06.2017
Skills
- Effective Communication
- Team Collaboration
- Customer Retention
- Interpersonal Skills
- Patience Maintenance
- Up-selling Abilities
- Positive Attitude
- Attention to Detail
- Problem Solving
Timeline
Private Family Client-Nanny/Personal Assistant to the Owner
Crenshaw Properties
10.2020 - 12.2023
Esthetician
Reviv Medical Spa
11.2018 - 01.2019
Maitre D'
The Village Bakery
06.2018 - 09.2020
Esthetician
Renew Laser
01.2017 - 02.2018
Front Desk Coordinator
The Estheticians
06.2014 - 01.2017
Office Manager/Assistant
The Shutterman
01.2007 - 07.2016
Associate of Science - Communication
College of San Mateo
Esthetician Program - Esthetician License
Skyline College