Courtney Stark
Hale,MO
Summary
Proficient in effective communication, organization, problem-solving, and conflict resolution. Demonstrated expertise in improving operational processes and streamlining workflows to enhance efficiency. Utilizes strong problem-solving skills and a collaborative approach to meet organizational goals. Proven track record of resource management and implementing best practices for operational success.
Overview
10
10
years of professional experience
Work History
Wire Operations Specialist
Southern Bank
05.2024 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Maintained strict confidentiality of sensitive client information, adhering to all company policies and regulatory requirements related to data protection.
- Identified potential fraud risks and escalated concerns, protecting both clients and the organization from financial loss.
- Managed high volumes of wire transfers daily, prioritizing tasks for timely completion and accuracy.
- Improved client satisfaction by providing exceptional customer service during the wire transfer process.
- Operated computers programmed with accounting software to record, store and analyze information.
Daycare Provider
Self
10.2021 - 01.2024
- Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
- Provided care for infants and toddlers by changing diapers, preparing meals, helping with nap times, and organizing playtime activities.
- Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
- Supervised children during outdoor playtime to ensure safety at all times.
- Sanitized toys and equipment on a daily basis to maintain cleanliness standards.
Front Desk Agent
Comfort Inn & Suites
01.2019 - 06.2021
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
Manager
Oaks bar and grill
05.2015 - 12.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
Sales Associate
Gordmans
08.2017 - 11.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Waitress
Oaks bar and grill
05.2015 - 11.2019
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
Education
High School Diploma -
Southwest Livingston Co R-1 High School
Ludlow, MO05.2015
Skills
- Early Education
- Early Childhood Development
- Activities Leadership
- Activities Planning
- Efficient Record Management
- Cross-functional communication
- Project management
- Process documentation
- Attention to detail
- Problem-solving
- Time management
- Data analysis
- Multitasking Abilities
- Organizational skills
Timeline
Wire Operations Specialist
Southern Bank
05.2024 - Current
Daycare Provider
Self
10.2021 - 01.2024
Front Desk Agent
Comfort Inn & Suites
01.2019 - 06.2021
Sales Associate
Gordmans
08.2017 - 11.2019
Manager
Oaks bar and grill
05.2015 - 12.2019
Waitress
Oaks bar and grill
05.2015 - 11.2019
High School Diploma -
Southwest Livingston Co R-1 High School
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