Courtney Steen, MLS(ASCP)
San Diego,California
Summary
Multifaceted Product Manager & Medical Laboratory Scientist offering 10 years of acute healthcare experience and eager to contribute to new products. Well versed in gathering requirements, advising on laboratory information system & operations for development, researching competitors and operating in a startup environment. Upbeat and energetic in approach to building customer and team rapport for successful collaboration.
Overview
11
11
years of professional experience
Work History
Laboratory Product Manager
CliniComp International
San Diego, CA
03.2021 - Current
- SAFe Agile POPM certified Product Manager
- Company clinical laboratory subject matter expert for current product in VA & Department of Defense
- Collaborated with QA, clinical, engineering and UI/UX teams to ensure superior product design and function for CPOE, clinical document & charge services applications
- Provided knowledge of laboratory technology, laboratory decision support, laboratory standards and expectations from commercial products
- Consulted on clinical laboratory related questions including regulation, workflows and common lab technology and practices
- Identified current product strengths and weaknesses with laboratory functions
- Facilitated interfacing of laboratory partner to EMR for all laboratory solutions
- Specified and documented requirements, features and user stories for future development of software for laboratory specimen collection, orders, results, and blood transfusion.
- Presented training to educate company staff on laboratory information system features and capabilities
- Investigated and resolved matters of significance related to quality assurance, proposed system designs, usability issues, technical support, and coordinated solutions with third party business partners
- Acted as Jira Administrator assisting with company transition to new process of documenting features and user stories
LIS Administrator
Children’s Hospital Of Orange County
Orange, CA
09.2018 - 03.2021
- Recipient 2020 CEO & Presidential Recognition Award for COVID-19 EMR implementation
- Single Contributor Cerner PathNet Solutions: Anatomic Pathology, Blood Bank, General Lab and Microbiology and all third party lab applications
- Test plan creation & script validation for new order builds, medical devices and upgrades
- PowerChart EMR lab workflow support - specimen collection, blood transfusion, CPOE
- CAP Inspection Preparation of audits and evidence binders in accordance to CAP checklists
- Training and mentoring of other team mates and laboratorian LIS liaisons on bench
Laboratory Systems Analyst
Hennepin County Medical Center
Minneapolis, MN
05.2016 - 09.2018
- Cerner PathNet analyst supporting remote hosted laboratory system integrated with EPIC EMR
- Laboratory Order catalog build and maintenance - Microbiology, General Lab and Anatomic Pathology
- Implementation of Atlas Labworks LIS solution to expand laboratory revenue generation
- Quick integration
- Developed test plans, conducted testing and resolved defects
- Project management and implementation against competing deadlines
- On-boarding, training and mentoring of new LIS employees
Microbiologist
Hennepin County Medical Center
Minneapolis, MN
07.2014 - 05.2016
- Interpretation of culture, gram stain and identification methods
- Susceptibility and identification testing including MicroScan, Vitek II, MALDI-TOF and Kirby Bauer.
- LIS Department Liaison- Microbiology order catalog, Discern Expert rules and DB Mic Tools
- Trained new employees, maintained procedures and mentored laboratory students
Medical Laboratory Scientist
Mercy Medical Center
Des Moines, IA
09.2012 - 07.2014
- Blood Bank, Hematology, Special Chemistry & Urinalysis
- Blood Bank Database Coordinator
- Audited product builds and Blood Bank order catalog items, DB BBT Tools, represented department in transition onto Cerner PowerChart EMR
- Trained new employees, maintained procedures and mentored laboratory students
Microbiology Lab Support Tech
Mercy Medical Center
Des Moines, IA
09.2011 - 07.2012
- Set up and processing of patient specimens, cultures, and slides
- Rapid RSV and Influenza testing
- Provided laboratory customer service
Education
Certification - Clinical Laboratory Science
Mercy College of Health Sciences
Des Moines, IA08.2012
Bachelor of Science - Biology
Iowa State University
Ames, IA05.2011
Skills
- Project Team Coordination
- Technology Implementation
- Product Requirement Documents
- SAFe Agile Methodology
- Jira & Confluence Administration
- ServiceNow
- Cerner PathNet Build & Maintenance
- HL7 Integration
- System Troubleshooting
- Medical Lab Science
- CAP Compliance
- Public Speaking
Accomplishments
- Class: Cerner Fundamentals - WBT June 2016
- Roche Diagnostics Middleware Rules Training - Indianapolis, IN January 2017
- Cerner Laboratory Workshop - Kansas City, MO July 2017
- Roche IT Users Group - Phoenix, AZ Conference, November 2017
- Cerner Discern Explorer - WBT March 2018
- Cerner Laboratory Workshop - Kansas City, MO June 2018
- Discern Analytics 2.0 - Kansas City, MO June 2018
- Cerner Health Conference - Kansas City, MO October 2019
- SAFe Agile POPM Product Manager Certification - WBT October 2021
- Jira Administrator Part 1 & 2 - WBT February 2022
- Atlassian Summit - Las Vegas, NV April 2022
- Confluence Administrator - WBT July 2022
Timeline
Laboratory Product Manager
CliniComp International
03.2021 - Current
LIS Administrator
Children’s Hospital Of Orange County
09.2018 - 03.2021
Laboratory Systems Analyst
Hennepin County Medical Center
05.2016 - 09.2018
Microbiologist
Hennepin County Medical Center
07.2014 - 05.2016
Medical Laboratory Scientist
Mercy Medical Center
09.2012 - 07.2014
Microbiology Lab Support Tech
Mercy Medical Center
09.2011 - 07.2012
Certification - Clinical Laboratory Science
Mercy College of Health Sciences
Bachelor of Science - Biology
Iowa State University
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