Courtney Steinbauer

Store Manager in Training/Pharmacy Technician

CVS Pharmacy

12.2020 - 04.2025

Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
Enhanced visual merchandising displays using creative design techniques that captured customer attention and showcased featured products.
Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.