Courtney Stevens
Summary
Seasoned Senior Partner Account and Marketing Manager with excellent skills in managing conflict and prioritizing tasks. Adept at building and strengthening relationships with internal and external stakeholders. Strong networker with decisive leadership style.
Overview
9
9
years of professional experience
Work History
Senior Partner Account + Marketing Manager
AffiniPay
05.2022 - Current
- Build yearly marketing programs for 80+ partners based on ROI/account goals from the ground up
- Resolved problems with high-profile customers to maintain relationships and increase return customer base in sales, technical and business areas
- Create and manage $4.5M budget and contract process for 210+ contract cycles in Google Sheets and Workday that is used cross-departmentally from marketing analysis to financial planning/management
- Salesforce Beta testing, feedback, and peer training for new company CRM relating to partnerships
- Collaborate to develop and implement promotional strategies to drive business campaigns across four brands for B2B and B2C marketing with 90+ partner assets delivered monthly
- Chaired partner meetings to drive discussion of matters important to marketing and business growth, keeping discourse on-topic and moving at efficient pace
Partner Marketing Manager
AffiniPay
10.2021 - 05.2022
- Lead all partner marketing activities across the 80+ B2B partners in channel partner marketing, digital marketing, events and customer marketing
- Planned and executed launch of largest partner to date ($400 million in yearly processing)
- 50% growth of YOY new accounts in Partner channel; accounting for 60% of total company volume
- Created marketing asset guide for cross-team use identifying category, time, ownership, and process
- Conducted market research to identify new opportunities and target markets
- Trained team of 5 new Account Managers on business development, partner launches, and partner marketing while transitioning roles
Partner Account + Program Manager
AffiniPay
10.2020 - 10.2021
- Created go-to-market process for new partner integrations with KPIs across multiple departments
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Led company alignment of partner tracking post acquisition for accurate reporting
- Created and managed accounts for Consultant Program alliance channel growth
- Business development of sourcing and onboarding new integrated partners
- Coached team members on productivity strategies to accomplish challenging goals
- Identified program obstacles and communicated possible impacts to team
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
Partnerships Coordinator
AffiniPay
12.2019 - 10.2020
- Created internal Wiki-space for 80+ integration partners with details of all aspects relevant for in-house phone and online integration support for our technology integrations
- Created and implemented ‘Partner of the Quarter' program to bring integration partners onsite to meet with executive team members, product team, marketing, and deliver integration sales enablement
- Developed annual account objectives and formalized client communications for communication of goals and plans
- Facilitated strategy development and planned with cross-functional teams.
Technical Business Analyst
ForeFront Corp
05.2019 - 10.2019
- Led 3+ projects at a time in discovery, business analysis, process definition/refinement, and B2B
- Salesforce implementation while prioritizing each project's needs and timeline
- Client advocate and technical translator between Client Leadership (CEO/CFO/Directors), Business
- Partners, IT Partners, and Subject Matter Experts for a smooth transition from project start to delivery
- Alignment of internal team expectations to create Project Role Expectations Guide
Commercial Projects & Services Senior Specialist
Lutron Electronics Co. Inc
01.2018 - 05.2019
- Design competitive commercial lighting solutions based on specification to provide quotes/win bids
- Create and implement a global sales tool for company compliance of the Buy America Act and Trade
- Agreement Act
- Coordinate with Legal and Business Managers to define the most up-to-date government processes to handle Sensitive but Unclassified and Classified jobs
- Interview/recruit candidates for Sales Leadership, Construction Design, and Engineering programs
Senior Field Service Scheduling
Lutron Electronics Co. Inc
01.2015 - 01.2018
- Independently coordinate schedules of 220+ field service technicians, prioritizing urgent issues while balancing long-term projects
- Project Manage 400+ North American retail store upgrades and training sessions within designated time frame and specifications
- Go-to team member for complex, last-minute scheduling requests
- Analyze trends in yearly schedule to prepare and advise on resource allocation
- Generate and execute training programs for onboarding of new hires in Field Service Scheduling
Education
Bachelor of Science - Elementary Education
Cedar Crest College
Allentown, PA05.2012
Skills
- Salesforce Software
- Wrike / Asana / Trello
- Confluence / Atlassian
- Office/Google Suite
- The MOST Organized
- Process Creation
- Cross-team Communication
- Emotional Intelligence
- Training Adaptation
- Strategic Direction Planning
- Business Development
- Excellent Negotiation Skills
Additional Information
- Ambassador for AffiniCares volunteer group; lead holiday program for gift-giving of 50+ children
- AffiniHealth ambassador for Book Club monthly discussions and quarterly company-wide initiatives
Timeline
Senior Partner Account + Marketing Manager
AffiniPay
05.2022 - Current
Partner Marketing Manager
AffiniPay
10.2021 - 05.2022
Partner Account + Program Manager
AffiniPay
10.2020 - 10.2021
Partnerships Coordinator
AffiniPay
12.2019 - 10.2020
Technical Business Analyst
ForeFront Corp
05.2019 - 10.2019
Commercial Projects & Services Senior Specialist
Lutron Electronics Co. Inc
01.2018 - 05.2019
Senior Field Service Scheduling
Lutron Electronics Co. Inc
01.2015 - 01.2018
Bachelor of Science - Elementary Education
Cedar Crest College
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