Courtney Steward
Redford
Summary
Dedicated documentation specialist with many successful years of clerical experience in busy office environments, as well as remotely, achieving superior levels of administrative effectiveness. Excels in document and health record management. Strong knowledge of clerical procedures and a history of completing high quality work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Management Assistant
City of Detroit - Detroit Police Department
05.2025 - Current
- Working the front desk at the Detroit Detention Center. Booking detainees. Running LEIN checks. Sending in-state communications to other law enforcement agencies. Auditing detainee folders. Answering phones and front door. Writing personal bonds. Releasing detainees in Jail Management System. Pulling folders for video arraignment. Providing clerical assistance to police officers and detectives. Other duties as assigned by the officer in charge.
Quality Documentation Specialist
Cognizant (previously Nuance Comm./Microsoft)
11.2020 - 08.2024
- Transcribe recorded dictation from multiple providers with 4-hour turn-around time. Daily communication with multiple providers via EMR messaging system. Verify accuracy of dictated information by reviewing patient records and using internet research skills to obtain necessary information. Monitor provider inboxes for charts with incomplete or missing dictation. Maintain HIPAA compliance.
Certified Ophthalmic Scribe
Bay Eye Care Center
06.2016 - 12.2019
- Documented every aspect of patient exams into EHR for ophthalmologists and optometrists in real time. Performed OCT, pachymetry, corneal topography, auto refraction, visual field testing, and other duties as requested. Assisted the medical records department as needed. Assisted with office procedures as needed.
Title 1 Literacy Technologist/ Elementary Librarian
Saginaw Public Schools
03.2015 - 06.2016
- Supported classroom lesson planning to help improve student literacy skills. Worked with small groups and individual students on specific literacy goals. Performed all duties of a librarian within the library and computer lab. Read aloud age-appropriate books to students within the library. Planned and executed various themed lessons and activities within the library to reinforce the reading material. Hosted a Scholastic book fair, raising over $800. Assisted educators and other staff with general office duties as needed.
Health Unit Coordinator (Med-Surg, ICU, Peds/PICU)
Covenant Healthcare
12.2012 - 03.2015
- Maintained patient electronic and paper charts. Controlled admissions, discharges, and transfers for the unit. Performed general office tasks. Answered multi-line phones and patient call lights. Daily communication with physicians, nurses, and other medical staff. Trained others in my same position.
Education
Health Unit Coordinator Certificate -
Delta College
University Center, MI11.2012
Associate of Business Studies - undefined
Delta College
University Center, MI04.2008
High School Diploma - undefined
Heritage High School
Saginaw, MI06.2003
Skills
- Electronic health record management
- Medical record management
- Proficient in Microsoft Office
- Document management
- Report generation
- Proofreading
- Complex Problem-solving
- Administrative support
- Meticulous attention to detail
- Verbal and written communication
- Patient charting
- Data entry
- Time management
- Clerical support
- Multi-line phone proficiency
- Medical terminology
Certification
- JCAHPO Scribe Certification
- Aug 2019-Aug 2022
Timeline
Office Management Assistant
City of Detroit - Detroit Police Department
05.2025 - Current
Quality Documentation Specialist
Cognizant (previously Nuance Comm./Microsoft)
11.2020 - 08.2024
Certified Ophthalmic Scribe
Bay Eye Care Center
06.2016 - 12.2019
Title 1 Literacy Technologist/ Elementary Librarian
Saginaw Public Schools
03.2015 - 06.2016
Health Unit Coordinator (Med-Surg, ICU, Peds/PICU)
Covenant Healthcare
12.2012 - 03.2015
Associate of Business Studies - undefined
Delta College
High School Diploma - undefined
Heritage High School
Health Unit Coordinator Certificate -
Delta College