Courtney Stockdale
Clinton,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
University Of Michigan
12.2022 - Current
- Handled outside facilities/client inquiries and suggestions courteously and professionally.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Accession biopsy's to certain pathologist
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Supported accounts receivable operations within assigned functions.
- Customer Service Representative within the Department of Pathology, providing direct client engagement to ensure correct submission of materials for expert consultation, transfer of patient's care to Michigan Medicine, handling of irreplaceable materials and resolution of any variances or problems with submission. Engagement and collaboration with internal customers within other sections of the Department of Pathology.
Concierge Service Representative
Apex Health
08.2022 - 11.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Scheduled appointment to resolve more complex issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Used data entry skills to accurately document and input statements.
Dental Assistant
Spring Crest Dental Associates
10.2020 - 06.2022
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Used Dental Intel to document and maintain patient information and health background
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Typed patient data in computer system using Dental Intel while following privacy laws and maintaining high level of accuracy.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Scheduled and confirmed patient appointments.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
Certified Nursing Assistant
Lynwood Manor
06.2017 - 10.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
Education
High School Diploma -
Columbia Central Highschool
Brooklyn Mi06.2017
Skills
- Detail-Oriented
- Adaptability
- Decision-making
- Attention to detail
- Communication
- Teamwork and Collaboration
- Conducting intakes
- Supporting personal needs
- Direct Patient Care
- Microsoft Word
- Staff Training
- Order Fulfillment
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Representative
University Of Michigan
12.2022 - Current
Concierge Service Representative
Apex Health
08.2022 - 11.2022
Dental Assistant
Spring Crest Dental Associates
10.2020 - 06.2022
Certified Nursing Assistant
Lynwood Manor
06.2017 - 10.2020
High School Diploma -
Columbia Central Highschool
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