Courtney Stokes
Baltimore,MD
Summary
Seeking employment where I can use my skills and experience to obtain stable employment with a company where I can get a rewarding and challenging position.
Overview
9
9
years of professional experience
Work History
Barista
The Goody Corner
09.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Security Officer
Akal Security
02.2020 - 02.2021
- Patrol areas of assignment
- Complete hourly rounds, monitor cctv.
Warehouse Associate
Amazon
10.2019 - 02.2020
- Pack deliveries in a timely fashion
- Maintain a pace to have orders shipped by due date
Patient Driver
Agape Comfort Care
08.2017 - 02.2020
- Take work orders from supervisor for client trip
- Drives clients to their destinations on time
- Assists clients as they get into and out of the vehicle
- Reports back to dispatch when clients have been dropped off at their destination
- Reports all traffic delays en route back to dispatch
- Reports any incidents or accidents to dispatch
- Operates wheelchair lifts as needed
Receptionist
Red Door Salon and Spa
10.2017 - 07.2019
- Greets and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensures reception area is tidy and presentable, with all necessary stationery
- Provide basic and accurate information in-person and via phone/email
- Receives, sorts and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare voucher
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Orders front office supplies and keep inventory of stock
Delivery Driver
Untp
12.2017 - 06.2019
- Delivers a wide variety of items to different addresses and through different routes
- Follow routes and time schedule
- Load, unload, prepare, inspect and operate a delivery vehicle
- Completes logs and reports
- Follows DOT regulations and safety standards
Customer Service
IKEA
01.2016 - 04.2017
- Answered calls and responded to customer emails
- Handled customer inquiries both over the phone and by email
- Researched required information using available resources
- Managed and resolved irate customer complaints
- Provided customers with product and service information
- Entered new customer information into system
- Updated existing customer information
- Processed orders, forms and applications
- Identified and escalate priority issues
- Documented all call information according to standard operating procedures
Mobility Driver
M V Transportation
08.2015 - 02.2017
- Performed door to door services for clients taking them to their appointments
- Conducted pre and post trip vehicle inspection, reported safety issues to maintenance area for repairs
- Utilized in-vehicle tablet to receive trip information, updates and to validate pick up and drop off times
- Operated GPS and automatic vehicle locator technology
One on one Aide
The Regeneration Project, LLC
08.2015 - 02.2017
- Adapted classroom activities, assignments and/or materials under the direction of the supervising teacher for the purpose of supporting and reinforcing classroom objectives and meeting IEP Goals
- Administered tests, homework, make up work, etc
- For the purpose of supporting teachers in the classroom
- Assisted and escorted students when necessary for the purpose of attending to the student's personal hygiene and care needs and arrival to/from destinations
- Intervenes in potential conflicts utilizing appropriate physical and/or therapeutic approaches for the purpose of diffusing confrontations and minimizing disruptions
- Maintained instructional materials and/or manual and electronic files/records for the purpose of ensuring availability of items; providing written reference; and/or meeting mandated requirements
- Monitored student's daily schedule and behavior plan (e.g
- Class schedule, toileting, medication, appetite, etc.) for the purpose of maintaining a safe and positive learning environment
- Supervised individual and/or groups of students in a variety of settings for the purpose of providing a safe and positive learning environment
Education
High School Diploma -
Heritage High School
06.2013
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
Personal Information
Willing To Relocate: Anywhere
Timeline
Barista
The Goody Corner
09.2022 - Current
Security Officer
Akal Security
02.2020 - 02.2021
Warehouse Associate
Amazon
10.2019 - 02.2020
Delivery Driver
Untp
12.2017 - 06.2019
Receptionist
Red Door Salon and Spa
10.2017 - 07.2019
Patient Driver
Agape Comfort Care
08.2017 - 02.2020
Customer Service
IKEA
01.2016 - 04.2017
Mobility Driver
M V Transportation
08.2015 - 02.2017
One on one Aide
The Regeneration Project, LLC
08.2015 - 02.2017
High School Diploma -
Heritage High School
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