Patricia Boner

• Current Overall Responsibilities: Business Development for Indiana, Ohio, Texas, Iowa, Arizona, Nevada, Louisiana
• Current operating beds: Indiana-307 Medicaid beds and 45 commercial beds.
• Current operating beds: Ohio- 80 primary psychiatric hospital beds
• Current operating beds: Arizona (Kingman)- 90 Medicaid/commercial beds
• Current operating beds: Texas (Longview)- 100 Medicaid/commercial beds
• Coming Soon: Nevada- 99 Medicaid/commercial beds
• Coming Soon: Iowa- 80 Medicaid/commercial beds
• Coming Soon: Texas (Lockney)- 45 Medicaid/commercial beds
• Coming Soon: Louisiana- 600 Medicaid/commercial beds
• Coming Soon: Arizona (Mayer)- 93 Medicaid/commercial beds

Total direct reports 18

• 5 Regional Directors of Business Development in Indiana
• 1 Business Development Coordinator
• 2 Regional Directors of Business Development in Ohio
• 3 Regional Directors of Business Development in Texas
• 3 Regional Directors of Business Development in Arizona
• 1 Regional Directors of Business Development in Iowa
• 2 Regional Directors of Business Development in Louisiana
• 1 Regional Directors of Business Development in Nevada

Key Responsibilities:

• Collaborate with the call center regarding overall referral process.
• Help build and maintain relationships with key referral partners.
• Monitor any PR damage control for the company as needed.
• Identify new opportunities for growth.
• Build strong relationships with top referral partners and successfully navigate business development within the company to generate new revenue sources for the organization.
• Maintain census budget
• Monitor marketing trends with CRM Salesforce dashboards to keep informed on the business coming in.
• Oversee weekly, monthly, and quarterly CRM Salesforce reports to understand where the business is coming from and quickly pivot as needed out in the field to fix what is not working.
• Market Analysis: Analyze industry trends and market dynamics to identify emerging opportunities.
• Startup business development training ongoing.
• Ongoing weekly, monthly, and quarterly out in the-field evaluations with all business development representatives.
• Travel as needed monthly to attend higher level marketing meetings in each state.
• Oversee and approve budgets for all business development events/conferences.
• Oversee and approve all marketing and swag supplies.
• Assist with SEO/website development/commercial TV campaigns.
• Monitor marketing schedules/ tracker activity weekly for schedule productivity.
• Monitor CRM Salesforce data input for the business development teams.
• Weekly communication calls to keep updated on each territory.
• Monitor and approve monthly marketing budget expense reports.
• Monitor and oversee social media networking.

• Responsible for regional census budgets of 17 nursing homes in the state of Indiana
• Total operating beds 1,400
• Reported to the CEO
• Analyzing market trends and customer needs to identify growth opportunities
• Building and maintaining relationships with patients and families placing their loved ones in long-term care treatment facilities
• Setting goals, tracking performance and setting census goals
• Managing and mentoring a team of 4 business development professionals
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• Responded to and investigated complaints and concerns of patients.
• Clinical liaisons help manage the intake process for new patients assess their needs and facilitate their transitions into and out of healthcare facilities.
• Work with various healthcare professionals, including nurses, doctors therapists, and social workers, to develop and implement care plans.
• Communicate with patients and their families about treatment options, facility procedures, and what to expect during their stay
• Involved in marketing the healthcare facility and its services to potential patents and referral sources
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• Educated health care professionals on ways to humanize patients' experiences.
• Evaluated patient satisfaction and made suggestions for changes or improvements.
• Assisted in staff education and development by sharing clinical expertise in relevant areas such as wound care, respiratory therapy, or disease management.
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• Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
• Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
• Served as a liaison between prospective hospitals, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
• Overseeing the intake of new residents , ensuring all paperwork is completed accurately and efficiently.
• Connecting with potential residents and their families, providing information about the facility and its programs.
• Developing and implementing strategies to attract new residents, including building relationships with referral sources like hospitals and community organizations.

• Mentored new nursing staff, fostering a supportive environment for professional growth and development.
• Communicated effectively with patients and family members to convey important instructions and discuss treatments.
• Administered medications safely according to physician orders, closely monitoring for adverse reactions or interactions among drugs.
• Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
• Maintained accurate records of residents' healthcare treatments and responses.
• Provided thorough patient education, ensuring understanding of diagnoses, treatments, and follow-up instructions.
• Administered medication such as insulin and monitored patients' responses to detect problems.
• Examined and treated patients' injuries and pressure wounds to promote healing.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Reduced patient stress levels through effective communication and active listening skills.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.