Courtney Sutton
Pearl,MS
Summary
Self-driven, energetics, eager for more knowledge. With a strong background as a Customer Service Representative with over 10 years in communication, problem-solving and customer service care. Background as a license Pharmacy Technician with 3 years of retail pharmacy experience. With the skills and experience necessary to excel in any role. Extremely dedicated individual seeking a new career opportunity and a challenging work environment. Also, eager to use knowledge and experience to contribute to the company’s success and take on a new challenge. Major strengths include, strong listening skills, extreme team player and finding solutions to difficult or complex issues. Very confident that with hard work and dedication to teamwork and ability to adapt to new environments make a valuable asset to the team.
Overview
7
7
years of professional experience
Work History
Head Cashier
Home Depot (Part-Time)
Brandon, MS
10.2021 - Current
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
Benefits Specialist II
Mississippi Department of Employment Security
Jackson, MS
06.2020 - Current
- Assist callers in filing Regular UI Claims, Combined Wage Claims, and Federal Military Claims.
- Communicate professionally with inbound, outbound, and callback.
- Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information, and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Collaborate successfully with various departments to produce solutions and resolve issues.
- Monitored performance by reviewing relevant reporting data and producing statistical reports.
- Assist the caller with combined wage monetarily, and process combined wage options.
- Trained, coached, and mentored staff to ensure the smooth adaptation of the new program. Correspond with employers, and assist staff with special training and projects.
Interview Specialist II
Professional Staffing Temp Agency
Jackson, MS
09.2018 - 06.2020
- Received incoming calls for status inquiries for unemployment insurance claims. Complete status inquiries on unemployment insurance claims
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Sales Associate
JCPenney
Flowood, MS
09.2017 - 03.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Bachelor of Arts - Applied Psychology
Belhaven University
Jackson, MS12-2027
High School Diploma -
Northwest Rankin High School
Flowood, MS05.2009
Skills
- Verbal and written communication skills, Zoom, and Microsoft Teams
- Critical thinking
- Microsoft Office (Excel, Word, PowerPoint)
- Attention to detail
- Cybersecurity awareness
- Time management and self-discipline
- Adaptability
- MDES laws, regulations, programs, and agency policies
- Verbal and written communication skills
- Organizational
Timeline
Head Cashier
Home Depot (Part-Time)
10.2021 - Current
Benefits Specialist II
Mississippi Department of Employment Security
06.2020 - Current
Interview Specialist II
Professional Staffing Temp Agency
09.2018 - 06.2020
Sales Associate
JCPenney
09.2017 - 03.2020
Bachelor of Arts - Applied Psychology
Belhaven University
High School Diploma -
Northwest Rankin High School
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