Courtney Sweeney
Phoenix,AZ
Summary
Experienced claims processor skilled in efficiently managing high-volume workloads and completing claims process with minimal supervision. Motivated employee seeking new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working independently and quickly acquiring new skills.
Overview
1
1
year of professional experience
Work History
Express Claims Associate
State Farm
Phoenix, AZ
06.2023 - Current
- Achieved proficiency in researching and resolving customer inquiries pertaining to claim status and payments.
- Identified and corrected errors to ensure accurate payment processing.
- Organized and documented all claim inputs and outputs using advanced software.
- Verified policyholder data with attention to detail and secured required additional information.
- Provided exceptional customer service to insureds and claimants, ensuring timely resolution of claims.
- Effectively liaised with repair facilities and contractors, streamlining the process of obtaining repair estimates and guaranteeing high-quality services.
- Scheduled and logged claims for payment or escalated to relevant team members for further review
AWC Express Claims Associate
State Farm
Phoenix, AZ
02.2024 - 04.2024
- Maintained accurate and thorough records of claim activity in computerized systems.
- Executed payment processing for authorized claims based on established protocols.
- Provided customers with timely updates on claim status while addressing inquiries about coverage options.
- Delivered clear explanations and responsive assistance to customers, ensuring a smooth flow of information for claim resolution.
- Maintained accurate documentation of claim activity and resolutions implemented.
- Maintained a high level of productivity and quality by efficiently managing workload.
- Effectively communicated with policyholders to address their concerns and clarify claim decisions.
Education
High School Diploma -
Primavera Online
Chandler, AZ06-2017
Some College (No Degree) -
Aspen University
Denver, COSkills
- Claims Processing
- Microsoft Office
- Policy Interpretation
- Interpersonal Communication
- Claims Investigation
- Conflict Resolution
- Coverage Determination
- Time Management
- Policy understanding
- Accident Investigations
Timeline
AWC Express Claims Associate
State Farm
02.2024 - 04.2024
Express Claims Associate
State Farm
06.2023 - Current
High School Diploma -
Primavera Online
Some College (No Degree) -
Aspen University
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