Courtney Swift
Metairie,La.
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Organizational industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Organizing and Decorating Services-New Orleans
Swift & Company
New Orleans
05.2002 - Current
- Provide services ranging from home and office organization to special event planning and implementation
- Home staging and decorating
- Estate and moving sale services.
- Established communication protocols between team members regarding event planning activities.
- Coordinated with vendors, staff, and other stakeholders to ensure smooth operations of events.
- Produced reports that summarize organizational data such as attendance numbers or budgets.
- Analyzed feedback from participants at organized events in order to improve future experiences.
- Collaborated with members of the team to identify areas of improvement in processes or procedures.
- Ensured compliance with legal regulations related to organizing activities.
- Maintained accurate records of event-related expenses and payments.
- Negotiated contracts with vendors to secure favorable terms for services provided.
- Researched best practices for event management techniques employed by similar organizations.
- Identified potential risks associated with planned activities prior to implementation.
- Monitored progress of organizational projects and made necessary adjustments when needed.
- Developed and implemented a workflow process to organize events and activities.
- Created effective strategies for managing resources to maximize efficiency.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Created and managed budgets for travel, training and teambuilding activities.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Professional Organizer
Occasional Wife
10.2013 - 08.2015
- Organizing and decluttering homes and offices
- Rearrangement and sourcing of furniture and art work for homes and offices
- Event planning.
- Advised customers on purchasing decisions based on their individual needs.
- Developed and implemented organizational systems for clients to optimize their workflows.
- Developed sorting techniques to help prioritize tasks more effectively.
- Conducted assessments of client spaces, identified areas of improvement, and created solutions to maximize efficiency.
- Provided assistance with downsizing projects by helping clients determine what items should be kept or donated and discarded.
- Coached clients on how to maintain an organized environment through regular maintenance practices.
- Facilitated the donation process for items no longer needed by clients.
- Created detailed plans to de-clutter and organize residential and commercial spaces.
- Analyzed storage options available in a space and provided recommendations on the best option for each situation.
- Created efficient processes for inventory management within retail stores or warehouses.
- Managed project timelines from start to finish while ensuring deadlines were met.
- Organized paperwork and documents for businesses, including filing systems, document scanning, and archiving procedures.
- Researched new organizational products that could benefit clients' needs.
- Provided support with time management strategies such as creating daily task lists, setting reminders.
- Assisted with packing and unpacking services during moves or home renovations.
- Analyzed organizational strengths and weaknesses, delivering recommendations for structural and logistical changes.
- Planned events and activities to drive community interest.
- Coordinated with workers and volunteers to identify opportunities for membership growth and mobilization.
- Developed and executed plans for budget, venue and worker safety for campaigns.
Design Assistant
Logan Killen Interiors
05.2014 - 05.2015
- Obtaining fabric and wallpaper memos, as well as, hardware, flooring and tile samples for various projects
- Assisting in home styling and photoshoots
- Sourcing furniture, lighting and various home accent pieces for projects
- Sourcing distributors of home goods
- Maintaining distributor list.
- Measured rooms and documented information to plan layouts.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Gathered price quotes from contractors and vendors.
- Researched fixtures and furnishings aligned with project requirements and design style.
- Ordered fabric and finish samples to view options in person.
- Generated purchase orders and submitted to vendors.
- Directed crew members on specific design details such as fixture installation height.
- Provided feedback on designs created by other members of the design team.
Manager
Lux Salon-New Orleans
New Orleans
08.2006 - 12.2010
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Assistant Manager
Pampered Soul and Body Day Spa-New Orleans
New Orleans
11.1999 - 08.2005
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Bachelor of Liberal Studies - History
Loyola University, New Orleans
Skills
- Organizing, Styling and Staging
- Sixteen years of experience in home and office organizing for a variety of clientele
- Eight years of decorating and home staging experience
- Ability to multi-task and coordinate multiple projects
- Ability to manage large teams of personnel to achieve desired goal
- Crisis Management
- Project Planning
- Staff Management
- Business Administration
- Schedule Management
- Business Development
- Cost Control
- Brand Management
- Customer Service
- Budget Management
- Process Improvement
- Employee Development
- Performance Evaluations
- Multitasking
- Problem-Solving
- Professionalism
- Task Delegation
- Negotiation and Conflict Resolution
- Contract Negotiation
- Continuous Improvement
- Goal Setting
- Problem Resolution
- Managing Operations and Efficiency
- Professional and Courteous
- Relationship Building
- Idea Development and Brainstorming
- Good Judgment
- Excellent Communication
- Training and Development
- Scheduling and Coordinating
- Team Collaboration
Timeline
Design Assistant
Logan Killen Interiors
05.2014 - 05.2015
Professional Organizer
Occasional Wife
10.2013 - 08.2015
Manager
Lux Salon-New Orleans
08.2006 - 12.2010
Organizing and Decorating Services-New Orleans
Swift & Company
05.2002 - Current
Assistant Manager
Pampered Soul and Body Day Spa-New Orleans
11.1999 - 08.2005
Bachelor of Liberal Studies - History
Loyola University, New Orleans
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