Courtney Swindell
Chicago,IL
Summary
Functional Senior Director driving proven results with Adtech. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and change agent for large scale corporate change. Collaborates with management teams and stakeholders to uphold company vision.
Overview
16
16
years of professional experience
Work History
Senior Director, Account Management
DoubleVerify
01.2023 - Current
- Direct and collaborate on design and execution of transformative business initiatives to drive performance, profit optimization and growth opportunities.
- Drive strategic improvements to enhance operational and organizational efficiencies inclusive of processes and policies.
- Partner with Marketing and Product Leads to create effective Go to Market Strategies and Best Practices for internal and external users.
- Partner with finance and operations teams to drive business transactions and efficiencies to increase client satisfaction
- Foster a work culture of collaboration and inclusion to increase morale.
Director, Account Management
DoubleVerify
03.2022 - 01.2023
Senior Manager, Account Management
DoubleVerify
03.2020 - 03.2022
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement, expanding team members by 400%.
Manager, Account Management
DoubleVerify
03.2019 - 03.2020
Team Lead, Account Management
DoubleVerify
04.2014 - 02.2019
- Manage and develop a team of 4-6 Account Managers and Associate Account Managers handling the company’s top accounts including AT&T, IBM, Campbell’s, Sling, Home Depot and TD Bank
- Manage over $2M book of business that included top clients such as Unilever, Disney, H&R Block, and Ikea
- Collaborate and strategize with various departments to provide instrumental testing and feedback for product releases and product upgrades
- Analyze reporting and provide Strategic optimizations for clients and partners to effectively meet their KPIs.
Head of Account Management
Medialets
02.2013 - 07.2013
- Managed a team of 8-10 Account Managers across four offices nationally and internationally
- Responsible for developing and training team to execute a successful campaign from initial kick off to final reporting and analysis
- Standardized interdepartmental operation processes to insure a smooth campaign launch.
Senior Creative Project Manager
Medialets
03.2012 - 01.2013
- Managed resource allocation, project timelines and cost analysis for both internal and external resources including offshore agencies and freelancers
- Identified main action items and risks of each project to accurately communicate projected SLAs or delays to clients
- Worked across multiple internal departments including Sales, Account Management, Engineering, Certifications & Integrations to obtain final specifications for each project and potential risks
- Brainstormed and strategized with creative team to create dynamic ad executions that resulted in high user engagement and conversions.
Account Manager
Crisp Media
05.2011 - 04.2012
- Managed client relationship as primary support and consultation per campaign using emerging technology on mobile devices
- Aided in defining standard reporting metrics across campaigns and analyzing metrics for client review
- Build dynamic creatives using Engage platform from basic and/or production ready assets.
Account Manager
POINTROLL
05.2010 - 04.2011
- Managed approximately 30-60 campaigns at any given time while setting appropriate deadlines to ensure timely campaign launches
- Aided with prospecting any potential leads and cultivated client relationships to guarantee repeat business.
Campaign Manager
POINTROLL
01.2008 - 05.2010
- Led and trained fellow team mates on high priority and time sensitive complex ad executions that required an acute attention to detail
- Anticipated problems and holdups that could potentially stall campaign process pre and post production.
Education
Bachelor of Science - Marketing And International Business
TEMPLE UNIVERSITY, Fox School of Business
Philadelphia, PASkills
- Go to Market
- Team Building and Motivation
- Collaborative Leadership
- People Management
- Client Strategy and KPIs
- Process Creation and Execution
Timeline
Senior Director, Account Management
DoubleVerify
01.2023 - Current
Director, Account Management
DoubleVerify
03.2022 - 01.2023
Senior Manager, Account Management
DoubleVerify
03.2020 - 03.2022
Manager, Account Management
DoubleVerify
03.2019 - 03.2020
Team Lead, Account Management
DoubleVerify
04.2014 - 02.2019
Head of Account Management
Medialets
02.2013 - 07.2013
Senior Creative Project Manager
Medialets
03.2012 - 01.2013
Account Manager
Crisp Media
05.2011 - 04.2012
Account Manager
POINTROLL
05.2010 - 04.2011
Campaign Manager
POINTROLL
01.2008 - 05.2010
Bachelor of Science - Marketing And International Business
TEMPLE UNIVERSITY, Fox School of Business
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