COURTNEY TAIT
Voorhees,NJ
Summary
Reliable and personable team player with experience in providing quality care in building complete customer satisfaction. I'm looking to seek and maintain a full-time position that offers me professional challenges that utilize interpersonal skills, excellent time management, problem-solving skills with a patient, positive demeanor. I am also enthusiastic, kind and results-driven, with a passion for cultivating healthy relationships and growing businesses.
Overview
20
20
years of professional experience
Work History
Lead Concierge
Brandywine Senior Living
03.2022 - Current
- Created a welcoming environment by greeting, directing and assisting resident family members with various request and concerns.
- Managed check-in and check-out procedures for guests and residents
- Promptly resolved resident complaints demonstrating excellent customer service standards
- Maintained confidentiality and abiding by all HIPAA and OSHA requirements
- Participated in ongoing training programs designed to improve hospitality skills and maintain up-to-date knowledge of industry trends and best practices.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing resident needs or concerns promptly.
- Assisted sales and prepared marketing materials promoting facility services, increasing visibility among prospective residents
Customer Service Representative/Supervisor
BCM Direct
09.2017 - 04.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions
- Trained staff to provide excellent customer service to challenging customers
- Monitored team of 8 Customer Services Representatives to assess knowledge, tone and adherence to company policy
- Drove client retention and increased revenue by driving effective customer relationship management protocols.
Photobooth Manager
J-Dog Entertainment
02.2011 - 10.2014
- Independently worked to market, coordinate and deliver top notch service for special events
- Organized photobooth bookings, supplies and materials
- Personally guaranteed a flawless production in creating memories that last a lifetime
- Performed maintenance and maintained equipment according to specs
- Managed and motivated employees to be productive and engaged in work.
- Creatively designed a collections of memories while on site using scrapbook materials
Receptionist
Res-Tech HVAC
05.2010 - 04.2011
- Answered and directed incoming calls using multi-line telephone system
- Scheduled and confirmed service appointments
- Input invoices into Quickbooks and filed documentation
- Processed payments and updated accounts to reflect balance changes
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Patient Care Coordinator
Orthopedic And Neurosurgical Specialist
03.2004 - 09.2008
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
Education
High School Diploma -
Overbrook Senior High School
Pine Hill, NJMedical Billing And Coding -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Problem-solving abilities
- Inbound and Outbound Calling
- Adaptive team player
- Courteous demeanor
- Telephone Etiquette
- Customer Support
- Punctual and Hardworking
- Registration and Scheduling
- Caring and Empathetic
- Medical Terminology
- Administrative and Office Support
Accomplishments
Participated and raised funds for the Susan G. Komen Breast Cancer Awareness Foundation. - 2001
Timeline
Lead Concierge
Brandywine Senior Living
03.2022 - Current
Customer Service Representative/Supervisor
BCM Direct
09.2017 - 04.2019
Photobooth Manager
J-Dog Entertainment
02.2011 - 10.2014
Receptionist
Res-Tech HVAC
05.2010 - 04.2011
Patient Care Coordinator
Orthopedic And Neurosurgical Specialist
03.2004 - 09.2008
High School Diploma -
Overbrook Senior High School
Medical Billing And Coding -
Ultimate Medical Academy - Clearwater