Courtney Tate
Robersonville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Tutor
Homebased Tutor Services
08.2015 - 08.2020
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Maintained records of student assessments, tutoring activities and results.
- Monitored student progress and provided feedback and support.
Factory Production Worker
Anne's House of Nuts
09.2013 - 08.2014
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated multiple machines proficiently and in compliance to safety standards.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Performed quality checks on finished products to identify and address discrepancies.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
Customer Service Representative
Walmart
04.2009 - 05.2013
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Volunteer
Integrative Complementary Natural Medicine
01.2010 - 01.2013
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated with different service providers to meet clients' individual needs.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH12.2025
Skills
- Lesson Planning
- Group tutoring
- Records Management
- Student Evaluation
- Learning techniques
- Homework Assistance
- Study plan development
- Appointment Scheduling
- Scheduling
- Account updating
- Information Security
- Data Entry
- Product Knowledge
- Call Management
- Proofreading
- Clerical Support
- Data Collection
- Research
- Client Relations
- Complaint Handling
- Computer Proficiency
Timeline
Tutor
Homebased Tutor Services
08.2015 - 08.2020
Factory Production Worker
Anne's House of Nuts
09.2013 - 08.2014
Volunteer
Integrative Complementary Natural Medicine
01.2010 - 01.2013
Customer Service Representative
Walmart
04.2009 - 05.2013
Bachelor of Science - Health Information Management
Southern New Hampshire University
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