Braxton Bosch
MUSKEGON
Summary
Skilled in lumber customer service with deep understanding of building materials and hardware. Displayed strong problem-solving and communication skills, Proven ability to maintain high product knowledge levels and provide accurate information, contributing positively to business growth. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work History
Lumber Customer Service Associate
Lowes Home Improvment
MUSKEGON
02.2019 - 04.2024
- Assisted customers in selecting appropriate lumber products for home improvement projects.
- Maintained inventory levels and organized lumber displays for optimal accessibility.
- Provided expert advice on lumber types, treatments, and applications to customers.
- Processed customer orders and transactions efficiently at the service desk.
- Collaborated with team members to ensure stock accuracy and timely replenishment.
- Answered customer inquiries regarding lumber products, prices, availability, product uses, and services.
- Restocked merchandise when necessary to maintain adequate inventory levels.
- Created labels for incoming and outgoing shipments of lumber materials.
- Placed special orders for customers as requested.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Operated material handling equipment to move products efficiently across the warehouse.
- Loaded and unloaded shipments while following safety and quality guidelines.
- Managed work area cleanliness by following company guidelines for organization.
- Utilized forklift to move inventory items.
Fence Erector
Family fence factory
MUSKEGON
05.2024 - Current
- Installed various types of fences according to client specifications and site requirements.
- Operated hand tools and power equipment for fence installation tasks.
- Collaborated with team members to ensure timely project completion and quality standards.
- Operated Machine (forklift) and company work vehicles on work timely manner.
- Assisted in measuring and marking fence lines for accurate installation placement.
- Maintained safe work practices while handling materials and operating machinery.
- Repaired damaged fences through replacement of panels or posts as needed.
- Loaded and unloaded materials at job sites to support installation processes.
- Checked that all components were securely fastened before leaving the premises.
- Erected security fencing around industrial sites according to safety regulations.
- Used spades and augers to dig fence post holes.
- Measured and aligned posts using levels and bobs to verify alignment and achieve professional finished looks.
Education
Orchard View Adult Education
Muskegon, MiSkills
- Forklift operation
- Material handling
- Team collaboration
- Quality assurance
- Training and development
- Problem solving
- Attention to detail
- Effective communication
- Safety compliance
- Wood identification
- Cleanliness
- Product knowledge
Timeline
Fence Erector
Family fence factory
05.2024 - Current
Lumber Customer Service Associate
Lowes Home Improvment
02.2019 - 04.2024
Orchard View Adult Education