Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Teague

Arlington,TX

Summary

Dynamic Customer Service Specialist with proven expertise at Globe Life, adept at resolving complex issues and enhancing customer satisfaction. Skilled in active listening and team leadership, I have successfully trained new employees and improved service efficiency, fostering a positive environment while consistently exceeding performance expectations.

Overview

10
10
years of professional experience

Work History

Customer Service Specialist

Globe Life
09.2017 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Bartender/ Trainer /Restaurant Server

BoomerJacks Bar and Grill
07.2017 - Current
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.

Team Lead

One Exchange
09.2015 - 04.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

High School Diploma -

Agua Fria High School
Avondale, AZ
05-2007

Skills

  • Customer service
  • Strong problem resolution
  • Active listening
  • Good communication skills
  • Customer relations
  • Professional telephone demeanor
  • Call center experience
  • Follow-up skills
  • Product knowledge
  • Empathy and patience
  • De-escalation techniques
  • Team leadership

Timeline

Customer Service Specialist

Globe Life
09.2017 - Current

Bartender/ Trainer /Restaurant Server

BoomerJacks Bar and Grill
07.2017 - Current

Team Lead

One Exchange
09.2015 - 04.2017

High School Diploma -

Agua Fria High School

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Courtney Teague