Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Tedder

Murrieta,CA

Summary

Legal professional with strong skills in writing, organizing and project managing cases related to Estate Planning law. Expertly conducts research, collects client data and organizes files. Experienced working with diverse populations to optimize representation. Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Office Manager

The Biondi Law Firm
02.2008 - Current
  • Conducted detailed client intakes and entered information into company database.
  • Conferred with clients and other involved parties to gather and track case information.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Prepared legal briefs, motions and pleadings.
  • Organized contracts and closing documents for rentals and purchases.
  • Prepared legal property descriptions for use in transactions.
  • Assisted in drafting and processing deeds, easements and sale agreements.
  • Communicated pertinent information to clients via phone, email and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Reviewed case files and reported case progress to clients.
  • Revised and finalized letters, briefs and memos.
  • Produced legal documents such as Estate Plans and Bankruptcies.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Generated leads to meet and exceed revenue goals by identifying new clients.
  • Promoted firm's value and brand, and researched legal market to target new accounts.
  • Enforced client confidentiality related to court cases and defended clients against opposition.
  • Furnished attorneys with legal literature supporting individual cases and advised on courses of action.
  • Managed payment agreements with vendors for office supplies and technology specialists.
  • Managed complex schedules for attorneys and lawyers with court dates and client meetings.
  • Communicated with clients and set up remote video and telephone conferences.
  • Prioritized cases based on urgency, court dates and level of public and political attention.
  • Trained attorneys and lawyers in use of legal information management systems and document organization.
  • Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 7 employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Hair Color Specialist

Hair Addictions
03.2003 - Current
  • Selected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components with accuracy.
  • Communicated effectively with clients to establish expectations and desires for color treatment.
  • Documented client information, color treatment formulas and general notes on services into logbooks.
  • Kept on top of current hair cutting, coloring and styling trends.
  • Handled inventorying of hair products.
  • Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Offered professional cuts, color services and extensions to salon customers.
  • Assisted clients in selection of extension length and color to create desired effects.
  • Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
  • Educated customers on products to maximize benefits.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Designed individualized plans to assist customers in healing damaged or dry hair.

Office Manager

Legacy Tint
01.2015 - 03.2020
  • Maintained computer and physical filing systems.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Sourced vendors for special project needs and negotiated contracts.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Education

High School Diploma -

Paloma Valley High School
Menifee, CA
06.2003

Cosmetology License - Hair Color, Nail Design, Facials, Waxing

Royale College of Beauty
Temecula, CA
03.2003

Skills

  • Clio
  • Fore Trust
  • Best Case
  • Project Oversight
  • Legal Research
  • Proficiency in MS Office
  • Case File Preparation
  • Document Control Support
  • Case Management
  • Confidentiality Understanding
  • Review of Pleadings
  • Account Administration
  • File and Records Management
  • Client Support
  • Office Administration
  • Manage Schedules
  • Intake Services
  • Software Process Management

Certification

  • Licensed Cosmetologist - 20 years

Timeline

Office Manager

Legacy Tint
01.2015 - 03.2020

Office Manager

The Biondi Law Firm
02.2008 - Current

Hair Color Specialist

Hair Addictions
03.2003 - Current

High School Diploma -

Paloma Valley High School

Cosmetology License - Hair Color, Nail Design, Facials, Waxing

Royale College of Beauty

Similar Profiles

CREATE PROFILE
Courtney Tedder