Courtney Thiel
Hastings,NE
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shared Living Provider
Duet
06.2024 - Current
- Enhanced persons supported daily living experience by providing personalized care and support tailored to individual needs.
- Advocated on behalf of persons supported within the broader service system to access additional supports or resources as needed based on individual circumstances.
- Ensured clear communication between person supported, their families, healthcare providers by maintaining thorough documentation of updates and progress reports.
- Provided transportation as needed for medical appointments, errands or recreational activities.
- Promoted healthy lifestyles through nutritious meal planning, regular exercise routines, and stress management techniques.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of shared living services.
- Conducted regular assessments of the resident''s abilities and limitations in order to adjust care plans accordingly for optimal outcomes.
- Maintained a safe and comfortable home for person supported, ensuring compliance with all regulations and guidelines.
CAP 1 Associate
Wal-Mart Supercenter
03.2023 - 08.2024
- Supported store operations by unloading trucks and accurately stocking shelves in a timely manner.
- Developed positive working relationships with team members, fostering an inclusive culture that promoted teamwork.
- Collaborated with other departments to ensure a seamless workflow for CAP 1 processes.
- Improved team collaboration by effectively communicating with coworkers and supervisors.
- Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
- Consistently met productivity goals, completing assigned tasks within required timeframes.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Ensured product freshness by rotating stock regularly and removing expired items according to company guidelines.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
Operations Manager
Duet
08.2023 - 06.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with persons supported and family members, resulting in better care and communication, and repore
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Problem solving to ensure the best possible outcome
- Attending Meeting
- Monthly Program and data reviews
- Budget Counts
- Transportations
- Organizing daily community activities
- Staff schedules
- Quarterly Compliance Reviews
- Med Administration
- Personal Care routine
- Behaviorial Support Plans
- Safety Plan
- Care Plan
Youth Security Specialist 2
Department of Health and Human Services
01.2023 - 03.2023
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Cultivated a security-conscious company culture by fostering open communication about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Team Lead/ Fulfillment Associate
Lineage Logistics - Cold
03.2020 - 12.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Prepared and checked outbound shipments for accuracy.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Safely and securely loaded items to prevent damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Kept work areas neat, clean and free from debris.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Recorded daily activities for inventory control.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Direct Care Staff
The Bridge
10.2019 - 03.2021
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
- Remained alert to problems or health issues of clients and competently responded.
- Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted families in navigating resources available for the continued care of their loved ones outside the facility setting.
Direct Support Professional
Goodwill Industries of Greater Nebraska
03.2015 - 10.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Facilitated community integration for clients, enriching their social networks and life experiences.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Direct Support Professional
Mosaic
11.2011 - 04.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
CNA/Med Aid
The Homestead Assisted Living
03.2011 - 10.2011
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Cashier/ Sales Associate
Big G Ace Hardware
11.2008 - 03.2011
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
Education
GED -
Promise of Hope Home School
Hastings, NE01-2010
Skills
- Professional boundaries
- Emotional support
- Meal preparation
- Nutritional planning
- Adaptive learning
- First aid proficiency
- Community integration
- Recreational activities
- Household maintenance
- Transportation provision
- Patient care
- Vital signs monitoring
- Dressing assistance
- Dementia care
- Housekeeping
- Privacy and confidentiality
- Clinical documentation
- Social interaction
- Medication administration
- Infection control
- Client relationship management
- ADL support
- Mobility assistance
- Laundry services
- Emergency response
- Mental health care
- Transfers
- Transfer assistance
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- CPR certification
- Organizational skills
- Certified in CPR/AED
- Patient confidentiality
- Safety compliance
- Relationship building
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid/CPR/AED
- Medication Aid(20hr and 40hr)
Timeline
Shared Living Provider
Duet
06.2024 - Current
Operations Manager
Duet
08.2023 - 06.2024
CAP 1 Associate
Wal-Mart Supercenter
03.2023 - 08.2024
Youth Security Specialist 2
Department of Health and Human Services
01.2023 - 03.2023
Team Lead/ Fulfillment Associate
Lineage Logistics - Cold
03.2020 - 12.2022
Direct Care Staff
The Bridge
10.2019 - 03.2021
Direct Support Professional
Goodwill Industries of Greater Nebraska
03.2015 - 10.2019
Direct Support Professional
Mosaic
11.2011 - 04.2015
CNA/Med Aid
The Homestead Assisted Living
03.2011 - 10.2011
Cashier/ Sales Associate
Big G Ace Hardware
11.2008 - 03.2011
GED -
Promise of Hope Home School
Similar Profiles
DAWN MALYDAWN MALY
DSP at DUETDSP at DUET
ALEXIA ALATORREALEXIA ALATORRE
Server at DuetServer at Duet
Leah RischlingLeah Rischling
Human Resources Generalist at DuetHuman Resources Generalist at Duet