Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Volunteer
Courtney Thomas

Courtney Thomas

Manager
Raleigh,NC

Summary

Proactive manager with with 10+ years of management experience ranging from small teams to large-scale operations. Demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Collaborate with senior leaders in accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Well-versed in training, employee relations and engagement and inventory management. Dedicated to developing and advancing company operations for optimized customer service.


Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Manager

Amazon
Raleigh, NC
10.2019 - Current
  • Set schedules and delegated assignments to meet coverage and service demands.
  • Develop and execute labor plans to meet projected inbound volume, ranging from 10-50K daily while simultaneously partnering with outbound management team to capture charge based on customer demand.
  • Create training templates and execute training sessions and provide access to growth and development resources.
  • Cultivate strong, balanced, team-focused environment, prioritizing growth, development and retention.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Background Investigator and Reviewer

General Dynamics IT
Raleigh, NC
06.2017 - 08.2019
  • Obtained background check data on characters, financial statuses and personal histories.
  • Performed financial background checks and reviewed and analyzed detailed records.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Assisted in eliminating 750K agency-wide backlog of security clearance applications.
  • Provided oversight for investigation packages of 200+ field investigators including evaluation, analysis, and assembly of all aspects of investigative reports for accuracy and approval before submission.

Global Security Watch Official

TigerSwan
Apex, NC
07.2016 - 06.2017
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored activities of 200+ employees, on-site daily, as well as 500+ globally, confirming compliance with security regulations.
  • Monitored and maintained operational impact, threat levels and business statistical quality metrics of senior executives, corporate associates, international assignee's, facilities and global business operations.
  • Supported security and crisis communication requirements.
  • Created emergency preparedness and emergency response plans, trainings and exercises.

Risk Analysis Trainer

Amentum
Raleigh, NC
12.2011 - Current
  • Support government defense and private training contracts.
  • Performed real-time research analysis and recommended strategies and actions to remove barriers and prevent potential safety concerns.
  • Train military personnel in intellectual and situational awareness.
  • Conduct 6-10 covert and overt operational training scenarios annually.
  • Provide tactical training and risk management solutions.

Education

MBA - Acquisition

Strayer University
Annapolis, MD

Bachelor of Science - Criminal Justice

Saint Augustine's University
Raleigh, NC

Skills

  • Managing Operations and Efficiency
  • Performance Tracking and Evaluations
  • Data Analytics
  • Labor Forecasting
  • Cross-Departmental Collaboration
  • Project Management
  • Employee Coaching and Management
  • Scheduling and Coordinating
  • Bias for Action
  • Financial Forecasting
  • Oral and Written Communication
  • On-boarding and Personnel Development
  • Flexible and Adaptable
  • Self-Motivated
  • Decision-Making
  • Organization and Time Management
  • Multitasking Abilities
  • Active Listening
  • MS Office
  • Teambuilding
  • Data Entry
  • Excellent Communication
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Planning and Coordination
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-Solving

Certification

Lean Six Sigma Yellow Belt - 2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

When someone shows you who they are, believe them!
Maya Angelou

Timeline

Assistant Manager

Amazon
10.2019 - Current

Background Investigator and Reviewer

General Dynamics IT
06.2017 - 08.2019

Global Security Watch Official

TigerSwan
07.2016 - 06.2017

Risk Analysis Trainer

Amentum
12.2011 - Current

MBA - Acquisition

Strayer University

Bachelor of Science - Criminal Justice

Saint Augustine's University

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