Courtney Thomas
Lexington,TX
Summary
Proven in enhancing guest satisfaction at Target through exceptional communication and empathy, I excel in high-pressure environments, demonstrating strong stress tolerance and guest relations. Skilled in payment processing and cash handling, my leadership and customer service abilities contributed to operational efficiencies and positive guest experiences, with a knack for training personnel and optimizing store operations. Strong leadership when being put in the position.
Overview
9
9
years of professional experience
Work History
Guest Advocate
Target
10.2018 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Trained new personnel regarding company operations, policies and services.
- Showed leadership skills during our busiest hours when needed.
Cashier
Parks & Recreation Aquatics
05.2016 - 06.2019
- Greeted customers entering the pool and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Cashier
Drygoods
08.2017 - 06.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Associate of Science - Science
Bluegrass Community And Technical College
Lexington, KY05-2022
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Guest accommodations
- Product sales
- Payment processing
- Data entry proficiency
- Guest orientation
- Verbal and written communication
- Cash handling experience
Timeline
Guest Advocate
Target
10.2018 - Current
Customer Service Cashier
Drygoods
08.2017 - 06.2018
Cashier
Parks & Recreation Aquatics
05.2016 - 06.2019
Associate of Science - Science
Bluegrass Community And Technical College
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