Courtney Thompkins
Stone Mountain,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Concentrix
Atlanta, GA
10.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Pick Associate
Kroger
Tucker, GA
04.2020 - 11.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked with over 50 customers daily to fulfill specific Grocery orders according to customer needs and inventory availability.
- Maximized efficiency by scanning items quickly and completing as many as 10 orders per hour.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
Amazon Fulfillment Associate
AMAZON FULLFILLMENT CENTERS
Stone Mountain, GA
01.2021 - 04.2021
- Unloaded incoming trucks and properly staged inventory for processing.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Coordinated efficient shipping and receiving for 10 trucks each day while implementing continuous improvement strategies to optimize team performance
- Cross-trained new associates on picking and filling orders for warehouse products.
- Maintained compliance with company safety policies and called violations to attention of management.
- Drove customer satisfaction by successfully completing all returns quickly.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
Server
Stars and Strikes
Stone Mountain, GA
09.2019 - 02.2020
- Greeted guests
- Served meals
- Checked on guests frequently
- Handled a high volume of customers regularly
- Kept the restaurant clean and sanitary
- Set up payments by POS
Cashier
Dollar General
Tucker, GA
06.2018 - 04.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Server
Las Colinas Mexican Grill
Tucker, GA
11.2017 - 01.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Film Crew
AMC Theatre
Decatur, GA
09.2016 - 12.2016
- Make certain guest service is friendly, helpful and fast
- Answer questions from guests and resolve any concerns
- Control access to theater by greeting, directing guests and tearing tickets
- Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior
- Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change
Education
High School Diploma -
Elizabeth Andrews High School
09.2018 - 05.2019
Skills
Microsoft OfficeMicrosoft ExcelTypingMicrosoft PowerpointDrivingMicrosoft WordCalculating retail transactions and knowing cash drawer policies and procedures
Order fulfillment
POS systems expert
Multi-line phone talent
Money handling abilities
Training development aptitude
Retail store support
Warehousing functions
Key holder experience
Creative problem solving
Timeline
Customer Service Representative
Concentrix
10.2021 - 06.2022
Amazon Fulfillment Associate
AMAZON FULLFILLMENT CENTERS
01.2021 - 04.2021
Pick Associate
Kroger
04.2020 - 11.2021
Server
Stars and Strikes
09.2019 - 02.2020
High School Diploma -
Elizabeth Andrews High School
09.2018 - 05.2019
Cashier
Dollar General
06.2018 - 04.2019
Server
Las Colinas Mexican Grill
11.2017 - 01.2018
Film Crew
AMC Theatre
09.2016 - 12.2016