Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Courtney Threatt

Dallas,TX

Summary

Energetic and dedicated Medical Assistant seeks challenging opportunities with healthcare facility in order to make use of my medical training, education and overall interpersonal skills. I have a true passion for helping people in the health profession.

Caregiver with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Caregiver for Special Needs

Consumer Direct Services
Fort Worth, TX
12.2023 - Current
  • Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted clients with maintaining good personal hygiene.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Instructed family members on how to provide bedside care.

Store Shopper

Instacart & Spark
Dallas, TX
10.2022 - Current
  • Handled all delegated tasks, including shopping and delivering of groceries
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Maintained high customer service rating of 4.98 out of 5 for over 100 grocery deliveries
  • Delivered groceries to customer locations
  • Provided excellent customer service by focusing on product quality and freshness, and substituting potential out-of-stock items
  • Effectively communicated any necessary changes to an order with customer

Delivery Driver/Shopper

Dallas, TX
10.2022 - Current
  • Communicated with customers/passengers and transported them to and from their desired destinations, ensuring a great customer experience
  • Provided all-time excellent customer service
  • Resolved any customer problematic issues
  • Detail-oriented
  • Proficient in using GPS and maps for route planning
  • Maintain a clean driving record
  • Front office check in/check out

Front Desk

NeuroSpine Surgical
Plano, TX
03.2023 - 06.2023
  • Check Out
  • Check in and check out the patient’s ensuring accuracy of patient information as well as completeness of co-pays, charges, and insurance information
  • Communicate with patient’s physicians and staff regarding surgeries and procedures
  • Responsible for new patient intakes
  • Updating existing patients info when necessary in EHR
  • Coding and Billing
  • Scanning documents
  • Scheduling patients for appointments
  • Answered and handled phone calls in a friendly and timely manner
  • Insurance verification
  • Checking faxes for referrals and physical therapy
  • Collecting payments and co-pays and totaling end of day credit card machine
  • Discharge patients with follow up appointments and surgeries

Certified Medical Assistant

U.S. Dermatology Partners
Plano, TX
03.2022 - 07.2022
  • Back Office
  • Rooming patients
  • Taking vitals
  • Charting patients
  • Biopsy/lab work
  • Customer service
  • EMA -EHR
  • Assisted provider with procedures
  • Insurance verification
  • New patient intake and information
  • Cleaning rooms between patients
  • Called in Rx to pharmacy
  • Auto clave instruments

Certified Medical Assistant- Front Office

Mercy Ambulatory Surgery Center
Dallas, TX
10.2021 - 01.2022
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Processed payments from patients accurately using cash registers or computerized systems.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

CSR - Customer Service Representative

Gardner Mechanical
Grand Prairie, TX
01.2021 - 08.2021
  • Assisted customers with a warm and professional attitude
  • Answered calls from clients and customers
  • Resolved customer information and complaints
  • Responded to claim inquiries
  • Responsible for tracking and maintaining inventory
  • Handled online orders and credit card transactions
  • Set up client appointments
  • Handled emails, inbound calls, and outbound calls
  • Kept records of customer complaints
  • Booked appointments
  • Managed customer accounts
  • Handled billing issues and order inquiries

National Certified Medical Assistant

Fair Park COVID
Dallas, TX
01.2021 - 05.2021
  • Covid Testing
  • Swabbed patient in drive thru
  • Gave injections for Covid 19

Front Office

Advanced Surgical Stockings & Mastectomy
Mckinney, TX
07.2020 - 09.2020
  • Checking in patients
  • Processing payments
  • Coding and Billing
  • Organizing and filing paper charts
  • Scheduling appointment’s
  • Answering phone
  • Verifying Insurance
  • Calling patients to confirm appointments, Checking in patients
  • Verifying insurance
  • Answering phones
  • Rescheduling patients
  • Scheduling patients
  • Checking faxes for referrals
  • Back Office Duties
  • Escorted patients to exam rooms
  • Recorded patient vital signs
  • Assisted providers with medical procedures
  • EClinical EHR
  • Coding and billing
  • Provided wound care treatment
  • Removed sutures
  • Cleaned rooms between patients
  • Lead patient education
  • Restocked patient rooms
  • Restocked supply room

Medical Assistant Externship

Low T Center
Dallas, TX
06.2020 - 08.2020
  • Check in patients
  • Answered phones
  • Escorted patients to exam rooms
  • Obtained patient vitals
  • Administered vaccines
  • Checked patient’s out
  • Clean rooms between patients
  • Restocked rooms
  • Online sales

Online Shop Owner

Etsy Shop
Mansfield, TX
04.2014 - 09.2018
  • Online sales of my handmade wreaths and my gourmet cakes
  • Developed an online store for customers to purchase products.
  • Designed and implemented website content, including product descriptions, images and pricing information.
  • Created a user-friendly interface to make the shopping experience easy and enjoyable.
  • Maintained the website's database of products, prices, and inventory levels.
  • Provided customer service support via phone and email regarding product inquiries, order status updates, returns and refunds.

Flight Attendant

Southwest Airlines
Dallas, TX
11.1999 - 07.2015
  • Safety of passengers and crew members
  • CPR
  • First Aid
  • AED trained
  • FAA trained yearly
  • Customer Service, Sales, Management, Merchandise Displays

Administrative office

Asher's Gourmet Shoppe
Arlington, TX
05.1998 - 11.1999
  • Opening/closing store
  • Cash register reconciliation
  • Purchasing
  • Shipping
  • Receiving
  • Inventory
  • Cleaning store

Education

National Registered Certified Medical Assistant -

College of Health Care Professionals
09.2020

AA - Culinary Arts

El Centro College
05.1999

High school diploma -

Lamar High School
05.1996

Associate's degree -

Associate - Arts

Skills

  • Anatomy Knowledge
  • Office Administration
  • Computer Skills/Microsoft office, outlook, excel
  • Medical Terminology
  • HIPAA Compliance
  • Chronic Disease Management
  • Documentation
  • Compassionate communication
  • Care Plan Management
  • Medication Administration
  • COVID-19 Safety Policies
  • Case management experience
  • Patient Care
  • Medical record-keeping
  • First aid and safety

Accomplishments

  • Front desk
  • Phlebotomy
  • Communication skills
  • Triage
  • Sales
  • Medical Office Experience
  • Customer service
  • Medical Records
  • Phone Etiquette
  • Time management
  • Administrative experience
  • Experience Administering Injections
  • Insurance Verification
  • Medical Billing
  • Medical Scheduling
  • Caregiving
  • Venipuncture
  • Patient Care
  • Laboratory Experience
  • Medical coding
  • EHR-eClinical
  • EMA
  • Nexgen
  • Customer service
  • Sales
  • Cash handling
  • Clerical experience
  • Cash register
  • Typing
  • Account management
  • Medical coding
  • Vital signs
  • Cooking
  • Employment & labor law
  • Anatomy knowledge
  • EMR systems
  • Medical records
  • Medical terminology
  • HIPAA
  • Certifications and Licenses

Certification

AED Certification First Aid Certification Certified Medical Assistant BLS Certification CPR Certification

Timeline

Caregiver for Special Needs

Consumer Direct Services
12.2023 - Current

Front Desk

NeuroSpine Surgical
03.2023 - 06.2023

Store Shopper

Instacart & Spark
10.2022 - Current

Delivery Driver/Shopper

10.2022 - Current

Certified Medical Assistant

U.S. Dermatology Partners
03.2022 - 07.2022

Certified Medical Assistant- Front Office

Mercy Ambulatory Surgery Center
10.2021 - 01.2022

CSR - Customer Service Representative

Gardner Mechanical
01.2021 - 08.2021

National Certified Medical Assistant

Fair Park COVID
01.2021 - 05.2021

Front Office

Advanced Surgical Stockings & Mastectomy
07.2020 - 09.2020

Medical Assistant Externship

Low T Center
06.2020 - 08.2020

Online Shop Owner

Etsy Shop
04.2014 - 09.2018

Flight Attendant

Southwest Airlines
11.1999 - 07.2015

Administrative office

Asher's Gourmet Shoppe
05.1998 - 11.1999

National Registered Certified Medical Assistant -

College of Health Care Professionals

AA - Culinary Arts

El Centro College

High school diploma -

Lamar High School

Associate's degree -

Associate - Arts

Similar Profiles

CREATE PROFILE
Courtney Threatt