Courtney Tidwell

-Collaboratively worked with physicians, providers and leadership to accomplish organization and practice goals
-Partnered with CEO to create and implement effective HR policies and practices that will support the strategic growth of the company
-Developed and monitored overall HR strategies, systems, tactics and procedures across the organization
-Participated in evaluation and monitoring of training programs to ensure success. Verified training objectives are met through follow up with leaders
-Oversaw training schedules for all service lines, collaborating with leaders to ensure a comprehensive training plan
-Partnered with leaders and employees to improve work relationships, build morale, and increase productivity and retention
-Educated, coached, and partnered with leaders on performance management and employee development goals
-Provided HR policy guidance and interpretation
-Guided and offered input on business unit restructures, workforce and succession planning
-Managed and resolved complex employee relations issues. Conducted effective, thorough and objective investigations
-Recruited and screened qualified potential candidates
-Coordinated and conducted interviews for prospective candidates
-Facilitated hiring and onboarding processes
-Supported the practice work structure by updating job requirements and job descriptions for all positions
-Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
-Ensured compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
-Executed and maintained schedules for Patient Experience Coordinators and Mid-level Providers in all offices
-Monitored and managed time off requests for all employees, partnering with leaders of each department for approval
-Lead and participated in leadership meetings
-Efficiently used EMR

Store Director
April 2008-January 2019
Market Director
June 2015-February 2018
-Managed operations, staff, staff development and sales for a $6 million, 4 store market as market director.

-Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.

-Collaborated with other Store Directors and Market Directors on regional initiatives aimed at increasing brand presence in local markets.

-Prepared weekly schedules, forecasted business goals and leveraged as the business dictated to drive results.
-Hired new employees and oversaw training in all areas of the business to maximize sales, create a consistent customer focused environment and increase productivity.

-Performed weekly and monthly audits of all sales and inventory paperwork to ensure compliance with all company standards.
-Achieved shrink goal 4 of 5 years in home store; market achieved shrink goal for 2017.

-Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.

-Conducted regular performance evaluations for staff members, identifying areas for growth and development.

-Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

-Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.

-Developed and mentored a high-performing team of associates, consistently exceeding performance goals and expectations.
-Planned for receipt of new product and facilitated the implementations of all merchandise rollouts, floor moves and visual display changes.

-Optimized product presentation by regularly updating store layouts, signage, and marketing materials in alignment with current merchandising trends.

-Provided excellent customer service, promoting customer loyalty and increasing customer satisfaction survey scores.

-Implemented loss prevention strategies, significantly reducing instances of theft and merchandise damage.

-Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.

-Achieved award of #1 in the district for exceeding GAP credit card goal as a store during November and December 2007 while Acting Store Manager.
-Assisted in new store set ups and openings in Atlanta district at the request of district and regional leadership.
-Appointed Acting Store Manager during Store Manager's leave of absence.

-Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.