Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Courtney Tigno

Courtney Tigno

Kissimmee,FL

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Bartender/Server

Applebee's
02.2024 - Current
  • Worked multiple locations
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender/Server

Romano's Macaroni Grill
12.2023 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

CSR

Signature Performance
02.2023 - 05.2023
  • Answered calls for doctors and medical professionals regarding codes, medical bills, payouts, medical claims for veterans.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

CSR

Principal Choice Solutions
04.2022 - 10.2022
  • Answered calls for veterans and/or family members of veterans.
  • Worked remote
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Server

Hilton Grand Vacations at Tuscany Village
01.2016 - 12.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sushi Chef

Benihanna
01.2015 - 12.2016
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
  • Maintained well-organized mise en place to keep work consistent.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.

Lead Sales Representative

AT&T
08.2014 - 01.2015
  • Established strong relationships with clients, resulting in increased repeat business and referrals.
  • Managed a diverse portfolio of accounts across various industries while maintaining a high level of satisfaction among all clients.
  • Assisted in training initiatives for new hires as well as ongoing professional development programs tailored specifically towards enhancing expertise within the field.
  • Negotiated contracts with key accounts, securing long-term business partnerships that contributed significantly to company revenue.
  • Exceeded sales targets consistently through effective prospecting and lead generation techniques.

Hostess

Walt Disney World
11.2013 - 12.2014
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

No Degree - Payroll And Accounting

Penn Foster
Virtual
04.2023

Cosmetology Certificate -

Aveda
Winter Park, FL
12.2013

Liberal Arts -

Polk State College
Winter Haven, FL
09.2013

High School Diploma -

Ridge Community High
Davenport, FL
05.2013

Skills

  • Highly detailed Oriented
  • Excellent sense of urgency
  • High sense of patience
  • Ability to multitask effectively
  • Excellent people skills
  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication

Additional Information

Demonstrated exceptional customer service skills by creating a welcoming and friendly atmosphere for guests, Managed a high volume of orders efficiently and accurately, ensuring prompt service and customer satisfaction, Utilized knowledge of mixology to create specialty cocktails and recommend drink pairings to enhance guest experience, Maintained cleanliness and organization of bar area, adhering to health and safety guidelines to ensure a safe environment for guests, Proficiently prepared and served a wide range of beverages, including cocktails, beer, and wine, to patrons in a high-volume bar setting, Provided exceptional customer service by engaging with guests, taking orders, and ensuring a pleasant dining experience, Demonstrated strong knowledge of drink recipes, pouring techniques, and proper glassware presentation, Managed cash transactions, accurately processed payments, and handled any customer inquiries or concerns, Greeted customers warmly and took their food and drink orders in a timely manner, Provided attentive service to ensure customer satisfaction and created a welcoming dining experience, Anticipated guest needs and promptly addressed any issues or requests to enhance their dining experience, Prepare and present traditional and innovative sushi dishes with exceptional attention to detail and presentation, Skilled in knife work and proper techniques for slicing and shaping fish, Proficient in maintaining cleanliness and organization of sushi station, adhering to food safety guidelines, Led a team of 10 sales representatives to exceed monthly revenue targets by 20%, Conducted one-on-one coaching sessions with team members to improve sales skills and performance, Collaborated with marketing department to create effective sales collateral and promotional materials, Warmly greet and welcome guests as they arrive at the restaurant, Manage restaurant reservations, accurately record guest information, and communicate with the kitchen staff regarding seating availability, Ensure a smooth flow of guests by coordinating with servers and bussers to maintain an organized seating plan

Timeline

Bartender/Server

Applebee's
02.2024 - Current

Bartender/Server

Romano's Macaroni Grill
12.2023 - 06.2024

CSR

Signature Performance
02.2023 - 05.2023

CSR

Principal Choice Solutions
04.2022 - 10.2022

Server

Hilton Grand Vacations at Tuscany Village
01.2016 - 12.2017

Sushi Chef

Benihanna
01.2015 - 12.2016

Lead Sales Representative

AT&T
08.2014 - 01.2015

Hostess

Walt Disney World
11.2013 - 12.2014

No Degree - Payroll And Accounting

Penn Foster

Cosmetology Certificate -

Aveda

Liberal Arts -

Polk State College

High School Diploma -

Ridge Community High

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