Summary
Overview
Work History
Education
Skills
Licensure and Certifications
Languages
Timeline
Generic

Courtney Tindal

Summary

Patient-focused Clinical Supervisor who thrives on building a strong team and improving the patient's experience. Skilled at developing robust programs to educate team members and improve patient outcomes. Passionate about patient care and leading a team to success.

Overview

12
12
years of professional experience

Work History

Clinical Supervisor

Monterey Spine And Joint
07.2022 - Current

Hired as urgent care medical assistant; promoted to trainer and promoted to Clinical Supervisor at my one year anniversary . In charge of several projects, including conversion to a new EMR system. Daily tasks include:

  • Building training schedules and training
  • Approving payroll for medical assistants
  • Assisting in emergency medical situations
  • Patient/client handling
  • Working with outside clinical representatives
  • Physician and Laboratory liaison
  • Manage Clinical Workflow
  • Procedural assistance

Lead Client Services Coordinator

Banfield Pet Hospital
09.2019 - 07.2022

Acted as lead and trainer for incoming client service coordinators. Led OWP Enrollment program and tracking for our hospital. Confirmed financial gain versus losses. Client and patient management, billing management, collections account management, labwork, patient handling, client communication, assisted with procedures, scheduling, training new team members.

PetsHotel Associate Lead

PetSmart
03.2018 - 09.2019

Work hands-on with both dogs and cats ensuring their highest level of well-being and health while their owner's left them in our care, manage associates and lead the shifts, ensuring solid time-management, cleanliness of facility, and associate safety, member of Associate Safety Team, acted as Assistant Hotel Leader while Hotel Leader and/or Assistant was away or on leave.

Assistant Stage Manager

Stagelight Family Productions
04.2012 - 08.2018

Interact with parents and kids to ensure are safe and comfortable during productions and rehearsals, ensure show runs smoothly and efficiently, needed to be able to solve problems quickly and effectively as they arose, create write-ups and reports following shows and rehearsals

Lead Stage Technician

BCT Entertainment, Inc.
05.2014 - 10.2017

Worked hands on with clients to put on productions according to specifications and monetary bounds, managed and led large crews of people throughout the preparation, setup, run, and tear down of productions.

Education

Emergency Medical Technology

Pro-Tech Life Safety Services
03.2022

Pre-Nursing

Mount San Antonio College And Santa Ana College

Bachelor of Arts - Theatre Arts, Emphasized in Design And Production

California State University, Fullerton
05.2017

Skills

  • Customer Service
  • Patient Care
  • Project Management
  • EMR Systems
  • Conflict Resolution
  • Basic Life Support (BLS)
  • Microsoft Office
  • Pediatric Care
  • Emergency Medical Services
  • Employee Development

Licensure and Certifications

  • NREMT Certified
  • California EMT License
  • BLS Provider Certified

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Clinical Supervisor

Monterey Spine And Joint
07.2022 - Current

Lead Client Services Coordinator

Banfield Pet Hospital
09.2019 - 07.2022

PetsHotel Associate Lead

PetSmart
03.2018 - 09.2019

Lead Stage Technician

BCT Entertainment, Inc.
05.2014 - 10.2017

Assistant Stage Manager

Stagelight Family Productions
04.2012 - 08.2018

Emergency Medical Technology

Pro-Tech Life Safety Services

Pre-Nursing

Mount San Antonio College And Santa Ana College

Bachelor of Arts - Theatre Arts, Emphasized in Design And Production

California State University, Fullerton
Courtney Tindal