Courtney Towne
Coon Rapids,MN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and enforce department procedures and State and Federal laws. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Anoka County License Center
03.2017 - 02.2024
- Onboarding and training newly hired employees.
- Created harmonious work environment through team activities and annual Charity events.
- Delegated tasks to staff of 19 to organize and improve office efficiency and operations.
- Managed and ordered inventory and office supplies, and submitted receipts to Treasury.
- Assisted customers with questions and problems to build loyal, and lasting business relationships.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by staff.
- Worked with risk management and responded to emergencies during times of crisis situations affecting company operations.
- Completed schedules and bi-weekly payroll for 13 employees.
- Learned and adapted quickly to new technology, legislative changes and software applications.
- Worked closely with IT and SQR team for solutions to issues and suggest ideas for more effective technology.
- Has Federal Background Check with BCA.
- Reduced financial discrepancies through transaction monitoring and management in compliance with State and County policies.
Property Manager
Speakman Properties
11.2018 - 01.2020
- Administered operations to handle needs of 24 tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Kept property in compliance with local, state, and federal regulations.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept common areas of building clean.
- Cleaned units of previous tenants for new tenants.
Education
No Degree - Associates of Arts
MCTC
Minneapolis, MNHigh School Diploma -
South High School
Minneapolis, MN06.2006
Skills
- Staff Discipline and expectation setting
- Issue Research and complex problem solving
- Onboarding, training, and development
- Financial Management
- Excellent Communication
- Customer Relations
- Policy Enforcement
- Operational Efficiency
Certification
- Minnesota Title Certified
- Microsoft Suite
- INovah
- Minnesota Dept of Health
- DNR
- MNDRIVE
- Anoka County Eagle Recorder
Timeline
Property Manager
Speakman Properties
11.2018 - 01.2020
Supervisor
Anoka County License Center
03.2017 - 02.2024
No Degree - Associates of Arts
MCTC
High School Diploma -
South High School
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