Courtney Townsend
Leoma,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
Dollar General
09.2017 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, and maintenance.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Lead Sales Associate
Dollar General
06.2014 - 10.2015
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Service Specialist
Kroger
09.2012 - 06.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Accounting Bookkeeper
Kroger
05.2003 - 04.2009
- Maintained and processed invoices, deposits, and money logs.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and processed client electronic payments and check deposits.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
Education
No Degree - Basic Courses
Columbia State Community College
Columbia, TNCertificate - Dental Assisting
Tennessee College of Applied Technology
Pulaski, TN11.2013
High School Diploma -
Loretto High School
Loretto, TN05.2002
Skills
- Business Growth Initiatives
- P&L Administration
- Budgeting and Cost Control
- Supplier Communication
- Cash Counting
- Staff Recruitment
- Staff Management
- Scheduling Knowledge
- Payment Processing
- Accurate Money Handling
- Guest Relations
- Records Organization and Management
Timeline
Retail Store Manager
Dollar General
09.2017 - Current
Lead Sales Associate
Dollar General
06.2014 - 10.2015
Customer Service Specialist
Kroger
09.2012 - 06.2014
Accounting Bookkeeper
Kroger
05.2003 - 04.2009
No Degree - Basic Courses
Columbia State Community College
Certificate - Dental Assisting
Tennessee College of Applied Technology
High School Diploma -
Loretto High School
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