Courtney Trayhan
Amsterdam,NY
Summary
Highly-motivated Office Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
12
12
years of professional experience
Work History
Dental Claims Examiner
MVP Healthcare
Schenectady, NY
03.2020 - Current
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Calculated adjustments, premiums, and refunds.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Coordinated with contracting department to resolve payer issues.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Modified, updated and processed existing policies.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Reviewed 200 patient cases per week and verified insurance coverage information
Dental Office Manager
Aspen Dental Management
Amsterdam, NY
03.2012 - 03.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared meeting rooms and materials and recorded important information.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Compared vendor prices and negotiated for optimal savings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
- Delivered performance reviews, recommending additional training or advancements.
- Supervised and led a team of dental hygienists and support staff of 20.
Dental Assistant/Patient Coordinator
Aspen Dental Management
Amsterdam, NY
01.2010 - 01.2012
- Sterilize dental instruments
- Prepare work area for patient treatment by setting out instruments and materials
- Help dentists by handing them instruments during procedures Keep patients' mouths dry by using suction hoses and other equipment Instruct patients in proper dental hygiene
- Process x rays and complete lab tasks, under the direction of the dentist, Keep records of dental treatments
- Answer telephone calls from clients
- Register new patients in line with acceptable standards of the clinic
- Guide patients in filling medical forms at the clinic to avoid errors and inaccurate information
- Confirm appointments and recalls in line with office protocols
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
- Sterilized rooms and prepped equipment and instruments for 10 plus procedures daily
Education
Associates in Business Administration - Business Administration And Management
Hudson Valley Community College
Troy, NY2022
High school - General Studies
Oppenheim-Ephratah-St Johnsville Junior/Senior High School
Saint Johnsville, NY06.2009
Skills
- Exceptionally organized
- Advanced computer proficiency (PC and Mac)
- Highly detail-oriented
- Superior time management
- Team Building Leadership
- Employee Training Oversight
- Financial Resources Management
- Operational Reporting
- Business Relationship Management
- Critical Thinking
- Time Management
- Staff Recruitment and Hiring
- Decision Making
- Goal Setting
Timeline
Dental Claims Examiner
MVP Healthcare
03.2020 - Current
Dental Office Manager
Aspen Dental Management
03.2012 - 03.2020
Dental Assistant/Patient Coordinator
Aspen Dental Management
01.2010 - 01.2012
Associates in Business Administration - Business Administration And Management
Hudson Valley Community College
High school - General Studies
Oppenheim-Ephratah-St Johnsville Junior/Senior High School
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