Courtney Traylor
Dallas,TX
Summary
Dedicated and adaptable professional with experience in both education and hospitality. Skilled in communication, classroom management, and customer service, with a proven ability to engage diverse groups and create positive environments. Brings strong multitasking abilities, attention to detail, and a commitment to delivering high-quality service in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Pre-Kindergarten Teacher
Primrose School at White Rock
Dallas, Texas
06.2024 - 06.2026
- Fostered a nurturing classroom environment for children's social and emotional growth.
- Implemented creative activities that fostered children's critical thinking skills, promoting deeper engagement in learning.
- Communicated regularly with parents to discuss child progress and development.
- Utilized assessment tools to monitor and support student learning outcomes.
- Organized classroom materials and resources for effective daily operations.
- Encouraged positive behavior through consistent reinforcement strategies, creating a supportive classroom culture.
- Maintained a safe and orderly learning environment for all students.
- Managed student behavior by establishing and enforcing clear rules and procedures, ensuring a focused learning environment.
Bartender
Kona Grill
Dallas, Texas
09.2021 - 02.2025
- Ensured cleanliness and organization of bar area to enhance customer experience during shifts.
- Crafted and served a variety of cocktails and beverages to customers.
- Collaborated with kitchen staff to ensure smooth service during busy hours.
- Delivered exceptional customer service by promptly addressing guest inquiries and enhancing satisfaction.
- Trained new bartenders on drink recipes and bar procedures effectively.
- Oversaw inventory management and restocked supplies to maintain operational efficiency throughout shifts.
- Monitored compliance with health and safety regulations in bar operations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Substitute Teacher, K-12
Dallas Independent School District, DISD
Dallas, Texas
08.2022 - 04.2024
- Implemented lesson plans that actively engaged students across diverse learning environments, fostering inclusion and participation.
- Adapted teaching methods to accommodate various learning styles and abilities.
- Instructed small groups or individual students who need extra help or attention.
- Assisted in administering assessments and providing feedback on student progress.
- Utilized educational technology tools to enrich classroom instruction and support diverse learning needs.
- Developed creative activities that captured student interest and facilitated meaningful learning experiences.
- Developed positive relationships with students, fostering a respectful classroom culture.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
Mortgage Loan Processor
SourcePoint
Dallas, Texas
01.2021 - 02.2022
- Processed mortgage applications for compliance with company and regulatory standards.
- Reviewed documentation to verify borrower information and financial stability.
- Coordinated with loan officers to gather necessary client information and documents.
- Maintained updated records in loan processing software for efficient workflow management.
- Communicated with clients to explain loan processes and address inquiries promptly.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Inspected loan documentation for mistakes and corrected discrepancies.
Preschool Teacher
Primrose School of Preston Hollow
Dallas, Texas
06.2018 - 04.2020
- Developed engaging lesson plans for diverse preschool age groups.
- Facilitated daily activities to promote social and emotional development.
- Maintained a safe and nurturing classroom environment for children.
- Collaborated with parents to support children's learning and development goals.
- Implemented age-appropriate educational materials and resources in the classroom.
- Observed and assessed children's progress through regular evaluations.
Professional Nanny
Mom's Best Friend Agency
Dallas, Texas
07.2016 - 06.2018
- Provided attentive care for children in diverse family settings.
- Planned and prepared nutritious meals according to dietary requirements.
- Organized engaging educational activities to promote learning and development.
- Maintained a safe and clean environment for children at all times.
- Communicated effectively with parents regarding children's needs and progress.
- Established daily routines to support children's physical and emotional well-being.
- Transported children to school, afterschool activities, appointments. as needed.
- Took initiative to plan fun outings such as trips to the park or library visits.
Customer Service Representative
Target
Denton, Texas
09.2017 - 05.2018
- Assisted customers with product selection and inquiries.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated with team members to ensure efficient store operations.
- Maintained up-to-date knowledge of promotions and store policies.
- Educated customers on loyalty programs and rewards benefits.
- Processed transactions accurately using point-of-sale systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Master of Science - School Counseling
Lamar University
Beaumont, TX05-2027
Bachelor of Education - Early Childhood Education
University of North Texas
Denton, TX05-2018
Skills
- Classroom management
- Curriculum development
- Assessment administration
- Educational technology
- Creative lesson planning
- Facilitation techniques
- Student engagement
- Parent communication
- Time management
- Creative problem solving
- Team collaboration
- Highly reliable
- Effective communication
- Conflict resolution
- Pipeline management
- Application preparation
- Appraisal review
Timeline
Pre-Kindergarten Teacher
Primrose School at White Rock
06.2024 - 06.2026
Substitute Teacher, K-12
Dallas Independent School District, DISD
08.2022 - 04.2024
Bartender
Kona Grill
09.2021 - 02.2025
Mortgage Loan Processor
SourcePoint
01.2021 - 02.2022
Preschool Teacher
Primrose School of Preston Hollow
06.2018 - 04.2020
Customer Service Representative
Target
09.2017 - 05.2018
Professional Nanny
Mom's Best Friend Agency
07.2016 - 06.2018
Master of Science - School Counseling
Lamar University
Bachelor of Education - Early Childhood Education
University of North Texas