Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Courtney Trevino

Courtney Trevino

Canton,MS

Summary

Conscientious about providing top-notch care to protect and serve animal and people alike. Background in customer service but would like a chance to prove myself in other fields. Large gaps in work history due to becoming a mom at a young age and prioritizing staying home for her as well as CoVid. My daughter is now in school and I am dedicated to working full time.

Overview

13
13
years of professional experience

Work History

Carpenter Helper

Smith-Vaniz Woodworking
07.2022 - Current
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Assisted with movement of materials and equipment to job sites.
  • Cut materials according to specifications in preparation for installation.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional methods.
  • Worked holidays and weekends depending on shifting needs of project.

Server Shift Leader

Shanks Bar & Grill
12.2021 - 02.2023
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Guest Services Associate

The Westin Jackson
11.2021 - 01.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Stablehand

Equestrian Center Delmeshof
04.2021 - 10.2021
  • Maintained cleanliness and safety of 30 horses and stalls.

Kennel Technician

Mannsdale Animal Clinic
09.2019 - 01.2020
  • Worked 12 hour shifts with oversight of 20 animals in kennels.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.

Server

Crossroads Cafe
07.2016 - 01.2017
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Hostess

Amerigo Italian Restaurant
10.2015 - 06.2016
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Hostess

Mugshots Grill & Bar
11.2013 - 05.2014
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Receptionist

Gray-Daniels Toyota
07.2013 - 10.2013
  • Managed multi-line phone system and redirected large volume of calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Cashier

Ci'Ci's Pizza Buffet
06.2012 - 07.2013
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.

Birthday Party Hostess

Fannin Lanes
01.2012 - 06.2012
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.

Cashier

Cici's Pizza Buffet
06.2010 - 03.2011

Education

High School Diploma -

Northwest Rankin High School
Flowood, MS
05.2012

Skills

  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Computer Proficiency
  • Switchboard Operation
  • Visitor and Customer Relations
  • Attention to Detail

Timeline

Carpenter Helper

Smith-Vaniz Woodworking
07.2022 - Current

Server Shift Leader

Shanks Bar & Grill
12.2021 - 02.2023

Guest Services Associate

The Westin Jackson
11.2021 - 01.2022

Stablehand

Equestrian Center Delmeshof
04.2021 - 10.2021

Kennel Technician

Mannsdale Animal Clinic
09.2019 - 01.2020

Server

Crossroads Cafe
07.2016 - 01.2017

Hostess

Amerigo Italian Restaurant
10.2015 - 06.2016

Hostess

Mugshots Grill & Bar
11.2013 - 05.2014

Receptionist

Gray-Daniels Toyota
07.2013 - 10.2013

Cashier

Ci'Ci's Pizza Buffet
06.2012 - 07.2013

Birthday Party Hostess

Fannin Lanes
01.2012 - 06.2012

Cashier

Cici's Pizza Buffet
06.2010 - 03.2011

High School Diploma -

Northwest Rankin High School
Courtney Trevino