Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY TREVINO

Atascosa,United States

Summary

Experienced customer service professional with 6+ years of transferable skills, 3 years in management. Personable and resourceful with excellent communication, understanding and problem resolution skills.

Overview

7
7
years of professional experience

Work History

Team Leader

Whataburger
11.2023 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Manager

Whataburger
03.2019 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Team Member and Team Lead

Whataburger
03.2017 - 03.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Education

High School Diploma -

Southwest Preparatory School
San Antonio, TX
06.2018

Skills

  • Conflict Resolution
  • Interpersonal Skills
  • Decision Making
  • Critical thinking and problem solving
  • Time Management
  • Leadership
  • Ability to Multitask
  • Effective Time Management
  • Fast Learner
  • Adaptability
  • Computer Skills
  • Microsoft Office
  • Ability to Work Under Pressure
  • Ability to Work in a Team or Independently
  • Communication Skills
  • Customer Services
  • Safety processes and procedures
  • Teamwork and Collaboration
  • Work Planning and Prioritization

Timeline

Team Leader

Whataburger
11.2023 - Current

Manager

Whataburger
03.2019 - 11.2023

Team Member and Team Lead

Whataburger
03.2017 - 03.2019

High School Diploma -

Southwest Preparatory School
COURTNEY TREVINO