Experienced customer service professional with 6+ years of transferable skills, 3 years in management. Personable and resourceful with excellent communication, understanding and problem resolution skills.
Overview
7
7
years of professional experience
Work History
Team Leader
Whataburger
11.2023 - Current
Supervised team members to confirm compliance with set procedures and quality requirements.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Manager
Whataburger
03.2019 - 11.2023
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Team Member and Team Lead
Whataburger
03.2017 - 03.2019
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Maintained productive, efficient approach to all tasks.
Developed strong cooperative relationships with coworkers and managers.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.