Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Truax

Tilton,IL

Summary

Dedicated Certified Nursing Assistant with a proven track record at Accolade Health Care, skilled in compassionate communication and supply management. Recognized for effectively supporting patients' emotional needs while ensuring safety and comfort. Adept at collaborating with healthcare teams and managing multiple tasks efficiently, contributing to improved patient care outcomes. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated several years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.

Overview

9
9
years of professional experience

Work History

Certified Nursing Assistant

Accolade Health Care
Danville, IL
11.2020 - 03.2025
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Used mobility devices to transport patients.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Participated in educational programs related to nursing assistant skills development.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Assisted residents in preparing for activities and social programs.
  • Collected specimens from patients for laboratory testing purposes.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Supported non-ambulatory residents in range of motion exercises.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Observed patients for any changes in their physical or mental condition.
  • Conducted patient education on health maintenance and disease prevention.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Administered medications and educated patients and families on correct at-home administration.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated equipment and machinery according to safety guidelines.

Houskeeping

Northlogan healthcare
Danville , IL
07.2016 - 05.2017
  • Wipe down all surfaces in individual rooms and shared areas several times a day.
  • Disinfect touchpoints including door and cabinet handles, handrails, light switches and shared electronics.
  • Sweep and mop hard floors, vacuum carpets, and inspect door mats for signs of wear and tripping hazards.
  • Keep kitchens free of dirty dishes, wipe down appliances, and check refrigerators for spoiled items.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted testing of software and systems to ensure quality and reliability.

Cashier

Circle K
Danville, IL
12.2015 - 07.2016
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed customer payments quickly and returned exact change and receipts.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Collected payments and provided accurate change.
  • Answered customer inquiries regarding store policies and procedures.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Issued receipts, refunds, credits or change due to customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Scanned items and checked pricing on cash register for accuracy.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated a variety of machinery and tools safely and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

GED -

Danville Area Community College
Danville, IL
05-2015

Certified Nursing Assistant - Nursing

Danville Area Community College
Danville, IL
05-2015

Skills

  • Compassionate communication
  • Supply management
  • Able to lift 100 pounds
  • Reliable transportation
  • Time management
  • Team collaboration
  • Emotional support

Timeline

Certified Nursing Assistant

Accolade Health Care
11.2020 - 03.2025

Houskeeping

Northlogan healthcare
07.2016 - 05.2017

Cashier

Circle K
12.2015 - 07.2016

GED -

Danville Area Community College

Certified Nursing Assistant - Nursing

Danville Area Community College

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Courtney Truax