Courtney Trumbull
Milford,PA
Summary
Customer service representative with 20 years of experience solving customer issues and increasing customer loyalty. Proficient in merchandising, inventory control and staff training. Works well under pressure.
Overview
20
20
years of professional experience
Work History
Circulation Clerk
Pike County Library
Milford, PA
06.2024 - Current
- Monitoring materials for damages.
- Handling inquiries and requests.
- Check-in and out of library materials.
- Calling patrons and answering phone.
Sales Associate
TJ Maxx, TJX Companies
Matamoras, PA
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Support Staff
Gurian Tax
Matamoras, PA
07.2022 - 03.2024
- Answered phone calls
- Scheduled Appointments
- Processed Payroll
- Worked on workers comp audits.
Shift Manager
Walgreens Pharmacy
Milford, PA
11.2012 - 07.2022
- Provide team members with appropriate training and guidance
- Ensure merchandise is stocked so customers can find items quickly and efficiently
- Resolve complaints from customers
- Balance cash registers and prepared bank deposits.
Assistant Manager
Silverthorn Country Club
Springhill, FL
12.2004 - 10.2012
- Completed establishment opening and closing functions
- Handled supply orders and balanced receipts daily
- Supervised and trained employees
- Created Schedules
- Maintained a clean and organized workstation
- Helped schedule banquets.
Education
Other - Medical billing and coding
Ultimate Medical Academy
High school or equivalent -
Delaware Valley High School
Milford, PASkills
- Experience with computers
- Customer service
- Scheduling
- Excellent communication skills
Timeline
Circulation Clerk
Pike County Library
06.2024 - Current
Sales Associate
TJ Maxx, TJX Companies
06.2024 - Current
Support Staff
Gurian Tax
07.2022 - 03.2024
Shift Manager
Walgreens Pharmacy
11.2012 - 07.2022
Assistant Manager
Silverthorn Country Club
12.2004 - 10.2012
Other - Medical billing and coding
Ultimate Medical Academy
High school or equivalent -
Delaware Valley High School