Jessica Tucker
Virginia Beach,VA
Summary
Experienced Manager adept at improving output, maximizing quality and boosting employee satisfaction with hands-on management style. Recognized as effective business manager and motivational leader. Creates a culture of open communication and mutual respect, resulting in a motivated and results-oriented workforce.
Overview
9
9
years of professional experience
Work History
Plans Manager
Builders And Contractor Exchange, Inc.
10.2023 - Current
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
- Maintained the plans room for contractors, ensuring all new projects are readily accessible for efficient project bidding and execution.
- Maintained project accuracy by meticulously reviewing and revising plans, specifications, and drawings for technical soundness and adherence to industry standards.
- Enhanced project clarity by editing plans, specifications, and drawings to ensure clear communication and minimize ambiguity for construction teams.
- Managed the development and launch of website projects, ensuring timely completion and adherence to brand guidelines
Territory Account Manager
Bay Disposal / Waste Connection
04.2021 - 10.2023
- Responsible for managing and developing relationships with customers within my designated geographic territory
- Oversee all sales-related activities within a stipulated geographical region to increase revenue and achieve sales goals
- Traveled to customer and company locations to conduct business and resolve customer complaints through customer engagement and develop solutions
- Closed deals and managed relationships with larger stakeholders
- Created reports on sales growth and profits for the District Manager and Sales Manager.
- Developed and presented talks on available products and services that could meet current business needs.
Sales Coordinator
Bay Disposal / Waste Connection
02.2019 - 04.2021
- Directly oversaw the sales team and ensured quotas were being met for the company
- Acted as a liaison by providing valuable feedback to upper management from the customers and sales department representatives as well as streamline communication within the company
- Assisted in coordinating sales meetings, conferences, and events to include scheduling appointments, arranging travel and accommodations, preparing meeting materials, and ensuring all necessary resources are available
- Served as a point of contact for customers, addressed inquiries, resolve complaints, and provide product and service information to said inquiries
- Collected and analyzed sales data to generate reports on sales trends, customer preferences, and performance to help management evaluate sales strategies and identify areas for improvement.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Chair of Social & Cultural Committee for Young Professionals
Urban League of Hampton Roads
01.2018 - Current
- Providing services and programs in education, employment, health, and housing to Hampton Roads communities through direct services, advocacy, research, policy analysis, community mobilization and collaboration throughout communities
- Promote the development, civic involvement and social consciousness of young professionals in the community
- Responsible for planning events and monthly mixers to enhance community relations
- Coordinate and monitor event timelines and ensure deadlines are met
- Initiate, coordinate and/or participates in all efforts to publicize event
- Foster a sense of community, promote social interaction, and celebrate diversity and cultural richness within the Hampton Roads area
- Work with the community to engage and encourage participation in social and cultural activities while developing initiatives to promote inclusivity, diversity, and intercultural understanding
- Curating and promoting artistic and entertainment activities
- Evaluate the success of planned events and gather feedback from participants to help improve future events and tailor activities to better meet the needs and interests of the targeted demographic.
- Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
Broadcast Editor
Kantar Media
06.2018 - 02.2019
- Assisted in media research to include audience measurement, reporting all viewing on all platforms, consumer profiling and targeting with TGI, and in-depth advertising intelligence to ensure the best media experience for clients
- Worked closely with the operations Supervisor to troubleshoot and problem solve issues related to flow of materials collected for classification and coded
- Maintained accurate records of technical issues as well as reworked and tracked missing items
- Ran and analyzed assorted reports to track publications status
- Provided assistance with Tarsheets, correspondence issues, maintaining monthly production sheets, segmentation queue and other reports.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Checked reference sources to verify dates, facts and statistics.
Site Administrative Assistant
Alorica Inc
10.2016 - 12.2017
- Ensure the smooth operation of the sites and locations within the organization by providing administrative support, managing office tasks, coordinating communication, and assisting with various site-related activities that were delegated
- Managed workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly
- Assisted in training veteran staff members and new hires
- Provided administrative support to the management team
- Implemented and monitored programs as directed by management and see programs through to completion
- Generated, quality checked and administered memos, emails, and reports when appropriate
- Maintained office supplies by conducting weekly inventory checks
- Acted as a point of contact for internal and external stakeholders
- Responded to questions and requests from management and company employees
- Answer incoming calls and assume receptionist duties when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Director of First Impressions/Customer Service Representative
Hall Automotive
08.2015 - 07.2016
- Responsible for managing the initial interactions and impressions of individuals who encounter the organization
- I served as the first point of contact for customers, clients, or visitors and created a positive and memorable experience for those individuals interacting with the organization
- Greeted individuals as they entered the premises, provide a warm and friendly welcome, and direct them to the appropriate areas or personnel
- Assisted customers or visitors in a courteous and helpful manner, answering inquiries, providing information about the organization's products or services, and addressing any concerns or issues that arise
- Managed incoming calls, routing them to the appropriate departments or individuals
- Responded to general inquiries via email or other communication channels
- Attended to visitors signing in while maintaining a clean and organized reception area and ensure that necessary supplies are stocked
- Acted as a mediator working to resolve problems and find satisfactory solutions for customers when a problem arose
- Upheld the organization's values and ensured that first impressions aligned with the desired image and reputation of the company
- Established rapport and engaged in friendly conversations that created a welcoming environment to encourage individuals to return and recommend the organization to others.
- Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
Education
Associate of Science - Business
Tidewater Community College
Virginia Beach, VAHigh School Diploma -
Tallwood High School
Virginia Beach, VA06.2010
Skills
- Time Management & Organization
- Attention to Detail
- Maintaining and Fostering Interpersonal Relationships
- Collaboration
- Communication
- Ability to Multitask
- Risk Management
- Project Management
Timeline
Plans Manager
Builders And Contractor Exchange, Inc.
10.2023 - Current
Territory Account Manager
Bay Disposal / Waste Connection
04.2021 - 10.2023
Sales Coordinator
Bay Disposal / Waste Connection
02.2019 - 04.2021
Broadcast Editor
Kantar Media
06.2018 - 02.2019
Chair of Social & Cultural Committee for Young Professionals
Urban League of Hampton Roads
01.2018 - Current
Site Administrative Assistant
Alorica Inc
10.2016 - 12.2017
Director of First Impressions/Customer Service Representative
Hall Automotive
08.2015 - 07.2016
Associate of Science - Business
Tidewater Community College
High School Diploma -
Tallwood High School
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