Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Turks

Colorado Springs

Summary

Experienced Customer Service Representative with a strong foundation in effective communication, active listening, and analytical problem-solving. Dedicated to enhancing customer experiences through service-oriented behaviors, anticipating customer needs, and delivering tailored solutions to foster long-term loyalty. Adept at building rapport with diverse clientele and maintaining a positive attitude in high-pressure situations. Passionate about exceeding customer expectations and contributing to the overall success of the organization.

Overview

13
13
years of professional experience

Work History

Bus Operator/Driver

TransDev
06.2022 - Current
  • Safely operate a city bus, following all traffic laws and regulations.
  • Pick up and drop off passengers at designated stops along the route.
  • Provide excellent customer service by assisting passengers with boarding, fare payment, and answering questions.
  • Maintain a clean and organized bus interior, ensuring a comfortable and safe environment for passengers.
  • Adhere to the schedule to ensure timely arrival and departure at each stop.
  • Communicate effectively with dispatchers and other drivers to report any issues or delays.
  • Consistently achieved high levels of customer satisfaction by providing friendly and helpful service to passengers.
  • Maintained an excellent safety record, adhering to all safety protocols and ensuring the well-being of passengers.
  • Received commendations from passengers and supervisors for exemplary driving skills and professionalism.
  • Successfully handled challenging situations, such as unruly passengers or traffic incidents, with composure and problem-solving skills.
  • Implemented efficient route management techniques to optimize bus schedules and reduce delays.
  • Actively participated in ongoing training and professional development programs to enhance skills and knowledge.

Assistant Store Manager

Walmart
05.2012 - 06.2022
  • Overseeing and managing the front-end operations of the store, ensuring efficient and smooth cash transactions, and providing support to the cashiers and customer service associates.
  • Assisting in the overall management of the store, including opening and closing procedures, ensuring the safety and security of the store, and maintaining a clean and organized environment.
  • Handling all cash transactions from the store throughout the day, accurately counting and reconciling cash, and depositing money in the cash machine following proper procedures.
  • Assisting in unloading and loading trucks, overseeing inventory management processes, and ensuring accurate stock levels on the sales floor.
  • Delivering exceptional customer service, addressing customer inquiries and concerns, resolving issues promptly, and ensuring customer satisfaction.
  • Assisting in creating and managing employee schedules, optimizing staffing levels to meet customer demand, and ensuring proper coverage for all store areas.
  • Dealing with unhappy customers in a professional and empathetic manner, actively listening to their concerns, finding appropriate solutions, and ensuring that customers leave the store satisfied.

Education

General Education -

Montebello High School
Denver, CO
06.2002

Skills

  • Driving Skills

  • Customer Service

  • Communications

  • Problem-Solving

  • Multitasking and time management

  • Stress management

  • Handling a large number of customers

  • Safe driving skills

  • Customer relations skills

  • Microsoft outlook, word, and Excel

  • Cash auditing

  • Mentoring and coaching

  • Customer service management

  • Department oversight

  • POS systems

Timeline

Bus Operator/Driver

TransDev
06.2022 - Current

Assistant Store Manager

Walmart
05.2012 - 06.2022

General Education -

Montebello High School

Similar Profiles

CREATE PROFILE